1 reviews | Active since Mar 2017
<p>I agreed to have my R670 first once off payment on the 28th when I get paid but Nxatel debited on the 16th of February 2017. I didn't complain because I thought they would deliver the goods in two working days but they didn't. I called in and they said they would get back to me but no one did I emailed almost 3 times still no response. I called a couple more times and even asked for them to cancel as they do not have good service delivery still they kept saying someone will contact me but up until now they haven't. Please reverse my debit and cancel the contract I intended to have with them. This experience has been very unpleasant.</p>
Hello Marvieray1
Thank you for taking the time to bring your complaint to our attention.
We apologize for the delay in response and in delivering your package to you. We were unfortunately out of stock and had a challenge with our suppliers. However, your package will be delivered to you within the next week. As communicated with you, someone will contact you to confirm delivery by Friday the 9th of June 2017.
We apologise for the inconvenience we have caused.
Should you have any questions or queries, please do contact our support department on ***or email us at ***
Thank you
Best regards,
Hello Marvieray1
Thank you for taking the time to bring your complaint to our attention.
We apologize for the delay in response and in delivering your package to you. We were unfortunately out of stock and had a challenge with our suppliers. However, your package will be delivered to you within the next week. As communicated with you, someone will contact you to confirm delivery by Friday the 9th of June 2017.
We apologise for the inconvenience we have caused.
Should you have any questions or queries, please do contact our support department on ***or email us at ***
Thank you
Best regards,
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