6 MONTHS & STILL NO REFUND?????

My initial report was filed in July 2015 when I was waiting for four months for my refund. I was overcharged + - R5 000 & the debit order amount was for R399 per month - yes go figure - & guess what it is September 2015 & I am still waiting. They have admitted there is a refund but until the account is reconciled they cannot tell me how much or when this refund will happen. HOW LONG MUST I WAIT?????<br> The only people you can get through to is customer service they will not put you through to the accounts department, they say they will get them to phone you back & of course this never happens.<br> Maybe it is time for a call to ***** Helpline.