Scores reflect the Overall AI Score for each category
Based on recent customer reviews, NMG Benefits is described overwhelmingly by fund members chasing withdrawal, retirement and two pot claims that stretch far beyond the promised six to eight weeks. Customers consistently report unanswered emails, long call queues and conflicting claim stages. A recurring theme is that nothing progresses unless the member phones weekly, with isolated praise reserved for a handful of named consultants.
Top Strengths:
- •Customer Service & Professional Guidance: The only consistent bright spots are individual consultants. Members name Thabisile Vilakazi, Natasha Hugget Henchie and Shenaaz Bhoola as patient, thorough and compassionate. Customer Service & Professional Guidance (1.1) still suffers from conflicting information and refusals to escalate to management.
Replied to 97% of negative reviews
Reply time on negative reviews: 29h 31m
TrustIndex
2.3
Ranking
#19
in Investments & Wealth
Reply Time
29h 59m
NPS Score
-93
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 29h 31m
Nov '25 - Oct '26
Frequently Asked Questions About NMG Benefits
What do customers say about NMG Benefits?
Based on recent customer reviews, NMG Benefits is described overwhelmingly by fund members chasing withdrawal, retirement and two pot claims that stretch far beyond the promised six to eight weeks. Customers consistently report unanswered emails, long call queues and conflicting claim stages. A recurring theme is that nothing progresses unless the member phones weekly, with isolated praise reserved for a handful of named consultants.
What is NMG Benefits's biggest strength?
NMG Benefits's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. The only consistent bright spots are individual consultants. Members name Thabisile Vilakazi, Natasha Hugget Henchie and Shenaaz Bhoola as patient, thorough and compassionate. Customer Service & Professional Guidance (1.1) still suffers from conflicting information and refusals to escalate to management.
What are the most common complaints about NMG Benefits?
The most common complaint about NMG Benefits, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Process Efficiency & Turnaround (0.8) is the core complaint. Claims routinely run nine to fourteen weeks or longer, tax directives are never submitted, disinvestments stall and several members discover their claim was never captured at all.
How does NMG Benefits compare to other Investments & Wealth companies?
NMG Benefits scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (1.3); their weakest is Communication (0.6). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is NMG Benefits trustworthy?
NMG Benefits has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 82 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 29 hours 31 min. Hellopeter has tracked NMG Benefits across 1,131 total reviews. How is the TrustIndex calculated? →
Recent reviews (82)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
NMG a ****
NMG failed to transfer my pension to another fund, after a year of asking them. They eventually transferred it to another Administrator that I did not even know. They had to recall my fund from there. At whose expense. After all the back and forth failing to transfer I eventually requested that they just pay it into my account, which they did and stole a potion of it which they cant explain where did they pay it to.The tax directive is there for that amount they stole but the money never reached my account. Guess what ,it was only the beginning of my problems because they requested a number of Directives from SARS which there is no lump sum declared against those directives. I am now unable to file my tax returns because of that, my returns were rejected. When I tell them that SARS is asking them to do amendments and declare, they denying everything saying they submitted ,everything is in order on their side. The stress they have put me under is unmeasurable
1 reviews | Active since Oct 2026
NMG a ****
NMG failed to transfer my pension to another fund, after a year of asking them. They eventually transferred it to another Administrator that I did not even know. They had to recall my fund from there. At whose expense. After all the back and forth failing to transfer I eventually requested that they just pay it into my account, which they did and stole a potion of it which they cant explain where did they pay it to.The tax directive is there for that amount they stole but the money never reached my account. Guess what ,it was only the beginning of my problems because they requested a number of Directives from SARS which there is no lump sum declared against those directives. I am now unable to file my tax returns because of that, my returns were rejected. When I tell them that SARS is asking them to do amendments and declare, they denying everything saying they submitted ,everything is in order on their side. The stress they have put me under is unmeasurable
1 reviews | Active since Oct 2026
Poor communication and delay in paying my funds
It's been 6 months since I applied for my provident fund but I dont get any response from them they are just quite I tried to communicate with them but they don't respond to me and a long time now I don't know what to do and how will I recommend nmg to others
1 reviews | Active since Oct 2026
Poor communication and delay in paying my funds
It's been 6 months since I applied for my provident fund but I dont get any response from them they are just quite I tried to communicate with them but they don't respond to me and a long time now I don't know what to do and how will I recommend nmg to others
1 reviews | Active since Oct 2026
It's been 5 months now since i left my previous job .i have app**** for my provident funds . Everyone
Refuses to pay provident funds not responding to my claims
1 reviews | Active since Oct 2026
It's been 5 months now since i left my previous job .i have app**** for my provident funds . Everyone
Refuses to pay provident funds not responding to my claims
1 reviews | Active since Sept 2026
Extremely Poor Communication and No Progress on Pension Claim
I have been assisting my father with his pension claim, and all the required documentation was submitted around May 2026. Since then, we have experienced ongoing frustration due to the lack of communication and assistance from the person handling the case. Despite numerous emails and phone calls, our queries are either ignored or not responded to. On the few occasions when we do manage to get hold of the consultant, we receive the exact same explanation every week, namely that SARS has declined the application, with no further details, guidance, or indication of what steps are being taken to resolve the matter. To try and obtain answers, we have personally visited the Braamfontein offices several times. Unfortunately, each visit has resulted in little to no assistance, leaving us in the same position with no clear update on the status of the claim. This matter has been ongoing for several months, and the lack of responsiveness, accountability, and customer service has been extremely disappointing. We understand that pension claims can take time, but customers deserve clear communication, regular updates, and proper support. I would appreciate it if management could urgently investigate this matter, provide us with a detailed update on the status of the claim, and ensure that someone contacts us with a clear way forward.
1 reviews | Active since Sept 2026
Extremely Poor Communication and No Progress on Pension Claim
I have been assisting my father with his pension claim, and all the required documentation was submitted around May 2026. Since then, we have experienced ongoing frustration due to the lack of communication and assistance from the person handling the case. Despite numerous emails and phone calls, our queries are either ignored or not responded to. On the few occasions when we do manage to get hold of the consultant, we receive the exact same explanation every week, namely that SARS has declined the application, with no further details, guidance, or indication of what steps are being taken to resolve the matter. To try and obtain answers, we have personally visited the Braamfontein offices several times. Unfortunately, each visit has resulted in little to no assistance, leaving us in the same position with no clear update on the status of the claim. This matter has been ongoing for several months, and the lack of responsiveness, accountability, and customer service has been extremely disappointing. We understand that pension claims can take time, but customers deserve clear communication, regular updates, and proper support. I would appreciate it if management could urgently investigate this matter, provide us with a detailed update on the status of the claim, and ensure that someone contacts us with a clear way forward.
1 reviews | Active since Sept 2026
Cannot pay out my claim because of IT error 3 months now
Cannot pay out my claim because of IT error 3 months now
1 reviews | Active since Sept 2026
Cannot pay out my claim because of IT error 3 months now
Cannot pay out my claim because of IT error 3 months now
1 reviews | Active since Sept 2026
Was anxious but now have ease of mind
I was anxious since i resigned in June to persue my business, reading reviews about Nmg left me really anxious... But this week Thabisile Vilakazi came to my rescue gave me a clear updated and quickly escalated my claim...and now finally found peace of mind... She is a gem🙌🙌..
1 reviews | Active since Sept 2026
Was anxious but now have ease of mind
I was anxious since i resigned in June to persue my business, reading reviews about Nmg left me really anxious... But this week Thabisile Vilakazi came to my rescue gave me a clear updated and quickly escalated my claim...and now finally found peace of mind... She is a gem🙌🙌..
1 reviews | Active since Nov 2024
UNACCEPTABLE DELAYS & DATA ERROR: NMG withholding provident fund payout for foreign national member
I am writing this out of absolute frustration regarding my provident fund payout under my former employer. I spent time and money going to SARS to ensure my tax profile is 100% compliant and active. However, when following up with NMG, your call center informed me that my reference number is linked to someone else’s details and that no record can be found under my passport number. This is a failure in NMG’s data entry system. Contributions were deducted from my salary every month, yet NMG has mishandled my member profile and is refusing to locate my funds. Calling your call center gets me nowhere as agents simply give me the runaround or provide conflicting information. My tax profile is clean, my paperwork is in order, and my former employer paid over my funds. I demand that a senior claims supervisor or member data specialist contact me immediately to locate my contributions using my SARS Tax Number and fix this administrative error so my payout can be processed without further delay.
1 reviews | Active since Nov 2024
UNACCEPTABLE DELAYS & DATA ERROR: NMG withholding provident fund payout for foreign national member
I am writing this out of absolute frustration regarding my provident fund payout under my former employer. I spent time and money going to SARS to ensure my tax profile is 100% compliant and active. However, when following up with NMG, your call center informed me that my reference number is linked to someone else’s details and that no record can be found under my passport number. This is a failure in NMG’s data entry system. Contributions were deducted from my salary every month, yet NMG has mishandled my member profile and is refusing to locate my funds. Calling your call center gets me nowhere as agents simply give me the runaround or provide conflicting information. My tax profile is clean, my paperwork is in order, and my former employer paid over my funds. I demand that a senior claims supervisor or member data specialist contact me immediately to locate my contributions using my SARS Tax Number and fix this administrative error so my payout can be processed without further delay.
1 reviews | Active since Jul 2015
Poor poor customer service from NMG Benefits
I have a pension fund with NMG Benefits due to a previous employer. I have to hands down say that this company does not care one bit abouts it's clients/members! They ignore emails sent to their website listed address for queries and just do not bother with feedback or anything. I have been trying since February to transfer my fund away from them and it feels like its a strategy of NMGs to just make this process as hard as possible in the hope you'll just give up.
1 reviews | Active since Jul 2015
Poor poor customer service from NMG Benefits
I have a pension fund with NMG Benefits due to a previous employer. I have to hands down say that this company does not care one bit abouts it's clients/members! They ignore emails sent to their website listed address for queries and just do not bother with feedback or anything. I have been trying since February to transfer my fund away from them and it feels like its a strategy of NMGs to just make this process as hard as possible in the hope you'll just give up.