Ninety One

Based on recent customer reviews, Ninety One is praised most for its client service line, where named consultants such as Livhu, Kagiso, Thato, Stephanie and Mandisa are repeatedly described as patient, knowledgeable and willing to stay on the call until the query is done. Customer Service and Professional Guidance (4.5) leads all themes, while Trust, Transparency and Compliance (3.5) attracts criticism around fund performance and product rules.

Ninety One's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name individual consultants and describe them as patient, courteous and genuinely invested in the outcome. A recurring theme is agents walking older or less tech confident clients through each step without rushing them, and even calling back when airtime runs out.

The most common complaint about Ninety One, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. While verification and scam screening reassure many clients, investors report that beneficiary rules and access age restrictions were never explained upfront, and that questions on Opportunity and Franchise fund performance and senior manager departures went unanswered.

Ninety One scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.7); their weakest is Account Management (3.6). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →

Ninety One has a TrustIndex of 10 out of 10 on Hellopeter, based on 199 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 56 min. Hellopeter has tracked Ninety One across 338 total reviews. How is the TrustIndex calculated? →