Very pathetic service!!! It's 4 months now since i app**** for the fibre

Very pathetic service!!! It's 4 months now since i app**** for the fibre. Within days, the fibre was installed.. During then there was a pro-rata payment which i had asked the accounts to do the once off debit order which to my knowledge i had assumed it was done. Surprisingly last month my account was suspended, after calling the accounts i was told it was becoz of the R419 which was not collected after the installations of the fibre, last month when it was suspended after speaking to the accounts i did authorise for them to add the pro-rata together with this months debit order to make things easy... Now this month again it has been suspended besides and when i called on saturday i was told the R419 was not debited and now its becoming my fault... This morning sunday, i just received an email saying i must pay the reconnection fee of R100. As if its my fault, they didn't debit the amount.. And for that sake, they have been debiting monthly what stopped them to debit the R419 whilst they have been taking money from my account monthly its not like the debit orders have been bounced... Please sort your **** and stop shifting the blame besides the R419 was paid manually by self check it and fixing itand if not, cancel completely. i will find other service providers!!!