Ticket #82812 (08272...

Ticket #82812 ***) State that for the whole month of July to three weeks of August we had no connection and it's not becoz of me it was becoz of the messy that was due to the contractor which was doing some work which they are aware of.. But the time the service was back we were already disconnected.. My Question is : 1. why I have to pay reconnection fee if it was not becoz of my not paying in time. 2. I Queried and I was told by the manager that I have to pay R248.79 to get back to the services, why then did they not add the reconnection fee to that amount? I therefore demand I be reconnected without any fees as it is not my fault I was in the messy for 6 weeks without service.. If i cant be connected I demand a refund of this months payment, i will gladly look for another service provider.. I want response before the end of business day...