!!!TERRIBLE SERVICE!!!

Not only did we sit without Internet for days in November without any feedback on what is happening and no response to emails sent and no compensation for the data that we had to pay out of pocket! Now, they have just suspended our account because of a typo when paying that was R10 short. No email, phone call, message etc to inform of the short payment and suspension! Only after phoning to enquire it was mentioned that we need to settle the amount of R10 with immediate payment, which costs another R10 for the transaction, they will restore the connection by 3pm. This call was at 11am. No Internet for the last 24hours still. Call center closes at 12pm on Saturdays and closed on Sundays. On wanting to send a follow up email, we see that not only did we have to pay the R10 immediate payment but there is also a R100 REACTIVATION FEE that needed to be paid. This was not once mentioned on he call with the agent. ARE YOU KIDDING ME? This is not acceptable. Terrible customer service, no communication at all. Why have email addresses if they are ignored or call centre that cannot provide proper feedback. No warning via any means of communication to inform of short payment or suspension. This is honestly the most frustration we have had with any ISP!