Poor Services

I pay my account every month on the 6th if not earlier and the proof of payment get sent to *** this morning received this SH***T

Dear R******i R*****d M*****li, We regret to inform you that your account with NewCo Fibre has been suspended with immediate effect due to non-payment. We take this step seriously and want to provide you with the necessary information regarding the suspension. Kindly send proof of payment to *** of the outstanding balance together with an additional R100 (One Hundred Rand) reactivation fee. Your ISP’s banking details are: Account Holder: NewCo Fibre Bank Name: First National Bank(FNB) Account Number: *** Branch: 254005 NOTE: Reactivation of your account can take up to 48 hours. For any queries on your suspension contact ***. Please DO NOT contact Linteg Fibre as they are NOT your Internet Service Provider, they do not suspend your account and are unable to assist you with this matter. Once you have paid any amount outstanding on your account, send your proof of payment to *** or call ***. Your service will be re-activated within two business days. Thank you for your attention to this important matter. If you have any questions or require further assistance, please do not hesitate to contact us.

From your NewCo Fibre Team

1st you it took you 15 days to fix the issues we had in our complex now you are coming and cut my services that has been already paid and you have the nerves that I should wait for between 1 hours to 24 to reconnect me your services are very POOR.

get my fibre connected because i do not owe you anything and how can you disconnect me for January Invoice (This was confirmed by one of your agent Ian) reconnect me now or come collect your Equipment