Ongoing Service Issues Despite Full Payment – Extremely Frustrated

I am beyond frustrated with the poor service I’ve received. While a technician was eventually assigned, the issue with my WiFi still hasn’t been resolved. I’ve paid in full every month, on time, yet I’m repeatedly left without the service I’m paying for.

Last month, I understood the delay due to a surge in the estate, but now we’re halfway through another month – again, paid in full – and I’m still without internet. It’s unacceptable to continue paying for something I cannot use.

Despite multiple attempts to report the issue, I’ve received no meaningful assistance. No one has physically checked the equipment, yet I’m told everything is “in order,” as if I’m imagining the lack of connection. Meanwhile, I keep receiving reminders to pay, but no urgency is shown in fixing the actual problem.

I’ve been forced to spend extra money on mobile data just to stay connected, which is unfair and costly. The lack of accountability and follow-through is deeply disappointing.

If this isn’t rectified urgently, I will escalate the matter further and explore legal options to recover the money I’ve paid for a service I haven’t received. I have kept records of all communication and payment history.

This is not how any paying customer should be treated.