1 reviews | Active since Feb 2022
Luke deducted his self to help me out
I had the opportunity to work with the NewCoFibre Team recently, and I would like to share my experience with their service. Initially, there were some challenges, including missing information and technical issues. However, one standout individual, Luke, went above and beyond to address these issues.
Luke demonstrated exceptional dedication by proactively engaging with the service provider to rectify the technical problems. His commitment to keeping me informed throughout the process was commendable. Luke consistently responded to emails promptly and even made phone calls to provide updates, ensuring a high level of communication and transparency.
The NewCoFibre Team successfully resolved most of the issues, resulting in a reliable and stable Wi-Fi connection. While there were occasional connectivity problems on my laptop, the service worked flawlessly on my phone. I hope that any remaining issues with the laptop connection can be resolved over time.
Overall, I am grateful to the NewCoFibre Team for their persistence and dedication in overcoming the initial challenges. Luke's exemplary customer service and the team's commitment to resolving issues have left a positive impression. I appreciate their efforts and look forward to a continued satisfactory experience with their services.
