Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netstar presents a sharply divided picture. Customers consistently praise individual technicians and named call centre agents for courteous, punctual fitments. However, a dominant and recurring theme is the commercial relationship, where Contracts, Billing and Cancellations (0.8) draws sustained anger over continued debits after cancellation, undisclosed lock in periods and debt collector handovers. Emergency Response and Recovery (1.0) also draws serious safety concerns.
Top Strengths:
- •Installation, Equipment & Technology: Fitment experiences generate the bulk of positive sentiment. Customers repeatedly name punctual, professional technicians and welcoming fitment centres. This is offset by widespread reports of units draining vehicle batteries, dead panic buttons and apps showing stale locations.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 39m
TrustIndex
4.9
Ranking
#2
in Home & Business Security
Reply Time
3h 1m
NPS Score
-63
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 39m
Dec '25 - Nov '26
Frequently Asked Questions About Netstar
What do customers say about Netstar?
Based on recent customer reviews, Netstar presents a sharply divided picture. Customers consistently praise individual technicians and named call centre agents for courteous, punctual fitments. However, a dominant and recurring theme is the commercial relationship, where Contracts, Billing and Cancellations (0.8) draws sustained anger over continued debits after cancellation, undisclosed lock in periods and debt collector handovers. Emergency Response and Recovery (1.0) also draws serious safety concerns.
What is Netstar's biggest strength?
Netstar's biggest strength, according to Hellopeter's AI analysis, is Installation, Equipment & Technology. Fitment experiences generate the bulk of positive sentiment. Customers repeatedly name punctual, professional technicians and welcoming fitment centres. This is offset by widespread reports of units draining vehicle batteries, dead panic buttons and apps showing stale locations.
What are the most common complaints about Netstar?
The most common complaint about Netstar, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Named agents such as Njabulo and Nkululeko earn strong praise, but the dominant pattern is unanswered emails, promised callbacks that never arrive, repeated transfers between departments and calls dropping after long holds. Customers must repeat their story endlessly.
How does Netstar compare to other Home & Business Security companies?
Netstar scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 2.1. Their strongest theme is Installation & Tech (2.1); their weakest is Billing & Contracts (0.8). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.4). How is the AI Score calculated? →
Is Netstar trustworthy?
Netstar has a TrustIndex of 4.9 out of 10 on Hellopeter, based on 970 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 39 min. Hellopeter has tracked Netstar across 8,321 total reviews. How is the TrustIndex calculated? →
Recent reviews (970)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2020
When it comes to Netstar, save your money and don't take them
It's so funny I come to hellopeter for Netstar alone😂this company will **** you off in more ways than you can imagine but here we are again. So I recently tried to cancel my membership with them only to find I had to pay the remainder of the months I had left in the contract. They then said after two years it's on a month to month basis. I was still owing one month. They tell you about their super helpful WhatsApp bot that helps you with giving you a *** no matter how many times I've requested to cancel and it's not the first time trying cancel Netstar because they are the worst!!! Now I've been sent to the attorneys. If anyone tells you about Netstar, run for the hills!!! I don't say this lightly.
1 reviews | Active since Aug 2020
When it comes to Netstar, save your money and don't take them
It's so funny I come to hellopeter for Netstar alone😂this company will **** you off in more ways than you can imagine but here we are again. So I recently tried to cancel my membership with them only to find I had to pay the remainder of the months I had left in the contract. They then said after two years it's on a month to month basis. I was still owing one month. They tell you about their super helpful WhatsApp bot that helps you with giving you a *** no matter how many times I've requested to cancel and it's not the first time trying cancel Netstar because they are the worst!!! Now I've been sent to the attorneys. If anyone tells you about Netstar, run for the hills!!! I don't say this lightly.