Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netstar presents a sharply divided picture. Customers consistently praise individual technicians and named call centre agents for courteous, punctual fitments. However, a dominant and recurring theme is the commercial relationship, where Contracts, Billing and Cancellations (0.8) draws sustained anger over continued debits after cancellation, undisclosed lock in periods and debt collector handovers. Emergency Response and Recovery (1.0) also draws serious safety concerns.
Top Strengths:
- •Installation, Equipment & Technology: Fitment experiences generate the bulk of positive sentiment. Customers repeatedly name punctual, professional technicians and welcoming fitment centres. This is offset by widespread reports of units draining vehicle batteries, dead panic buttons and apps showing stale locations.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 52m
TrustIndex
4.3
Ranking
#2
in Home & Business Security
Reply Time
3h 22m
NPS Score
-64
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 52m
Nov '25 - Oct '26
Frequently Asked Questions About Netstar
What do customers say about Netstar?
Based on recent customer reviews, Netstar presents a sharply divided picture. Customers consistently praise individual technicians and named call centre agents for courteous, punctual fitments. However, a dominant and recurring theme is the commercial relationship, where Contracts, Billing and Cancellations (0.8) draws sustained anger over continued debits after cancellation, undisclosed lock in periods and debt collector handovers. Emergency Response and Recovery (1.0) also draws serious safety concerns.
What is Netstar's biggest strength?
Netstar's biggest strength, according to Hellopeter's AI analysis, is Installation, Equipment & Technology. Fitment experiences generate the bulk of positive sentiment. Customers repeatedly name punctual, professional technicians and welcoming fitment centres. This is offset by widespread reports of units draining vehicle batteries, dead panic buttons and apps showing stale locations.
What are the most common complaints about Netstar?
The most common complaint about Netstar, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Named agents such as Njabulo and Nkululeko earn strong praise, but the dominant pattern is unanswered emails, promised callbacks that never arrive, repeated transfers between departments and calls dropping after long holds. Customers must repeat their story endlessly.
How does Netstar compare to other Home & Business Security companies?
Netstar scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 2.1. Their strongest theme is Installation & Tech (2.1); their weakest is Billing & Contracts (0.8). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.4). How is the AI Score calculated? →
Is Netstar trustworthy?
Netstar has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 926 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 52 min. Hellopeter has tracked Netstar across 8,162 total reviews. How is the TrustIndex calculated? →
Recent reviews (926)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2024
No thanks netstar.
In accident 3 Oct. Pressed panic button. Still waiting for respinde
1 reviews | Active since Jun 2024
No thanks netstar.
In accident 3 Oct. Pressed panic button. Still waiting for respinde
1 reviews | Active since May 2025
STATEMENT REGARDING NESTER TRACKER AGREEMENT I would like to provide a statement regarding my Nester Tracker agreement. At the time
STATEMENT REGARDING NESTER TRACKER AGREEMENT I would like to provide a statement regarding my Nester Tracker agreement. At the time I purchased my vehicle through We Buy Cars, I was assisted by a lady working at the dealership. I was informed that We Buy Cars worked with Nester Tracker and that the vehicle could not be released without a tracking device being installed. I was assisted with signing up for the tracker; however, the full terms and financial obligations were not properly explained to me at the time. I was advised that I would pay approximately R200 per month for 36 months. I was also informed that the tracking company would contact me the following day to explain the service and the agreement. The tracker was subsequently installed, but I did not receive the explanation I had been promised. I later became aware that there was an upfront fee of approximately R2,500, which had not been explained to me when I signed up. As I did not have the full amount available to pay upfront, I continued making monthly payments towards the outstanding amount. Over approximately six months, I reduced the outstanding balance to approximately R700. The tracker company subsequently stopped the tracking service without contacting me beforehand or giving me an opportunity to settle the remaining balance. This was unexpected, as I had been making payments towards the account. My concern is that the full costs and terms of the agreement were not properly explained to me when I signed up for the Nester Tracker. I did not intentionally refuse or avoid payment. I was making payments based on my understanding of the agreement and was attempting to settle the outstanding amount. I am providing this statement to explain the circumstances surrounding the Nester Tracker account and to clarify that the issue arose from my understanding of the agreement and the lack of proper explanation of the full costs and terms at the time of installation. I remain willing to resolve the matter and settle any legitimate outstanding amount once the account and agreement have been properly clarified. Kind regards Nomsa Mhlongo
1 reviews | Active since May 2025
STATEMENT REGARDING NESTER TRACKER AGREEMENT I would like to provide a statement regarding my Nester Tracker agreement. At the time
STATEMENT REGARDING NESTER TRACKER AGREEMENT I would like to provide a statement regarding my Nester Tracker agreement. At the time I purchased my vehicle through We Buy Cars, I was assisted by a lady working at the dealership. I was informed that We Buy Cars worked with Nester Tracker and that the vehicle could not be released without a tracking device being installed. I was assisted with signing up for the tracker; however, the full terms and financial obligations were not properly explained to me at the time. I was advised that I would pay approximately R200 per month for 36 months. I was also informed that the tracking company would contact me the following day to explain the service and the agreement. The tracker was subsequently installed, but I did not receive the explanation I had been promised. I later became aware that there was an upfront fee of approximately R2,500, which had not been explained to me when I signed up. As I did not have the full amount available to pay upfront, I continued making monthly payments towards the outstanding amount. Over approximately six months, I reduced the outstanding balance to approximately R700. The tracker company subsequently stopped the tracking service without contacting me beforehand or giving me an opportunity to settle the remaining balance. This was unexpected, as I had been making payments towards the account. My concern is that the full costs and terms of the agreement were not properly explained to me when I signed up for the Nester Tracker. I did not intentionally refuse or avoid payment. I was making payments based on my understanding of the agreement and was attempting to settle the outstanding amount. I am providing this statement to explain the circumstances surrounding the Nester Tracker account and to clarify that the issue arose from my understanding of the agreement and the lack of proper explanation of the full costs and terms at the time of installation. I remain willing to resolve the matter and settle any legitimate outstanding amount once the account and agreement have been properly clarified. Kind regards Nomsa Mhlongo
1 reviews | Active since Jun 2022
Dissatisfied
Worst thing about netstar is the clause that if you cancel contract with them you must pay for the remaining months. How does a person pay for a unit he's not using? Cancellation means termination of all that was agreed upon in the contract so why after cancellation netstar still wants to collect money for the period I didn't use their unit ? And the worst thing is I took out a new contract with them but they still want payment for the one I cancelled! I have two contracts with netstar now but they still insist on collecting money for the cancelled contract. Is it greed or no care for clients ?
1 reviews | Active since Jun 2022
Dissatisfied
Worst thing about netstar is the clause that if you cancel contract with them you must pay for the remaining months. How does a person pay for a unit he's not using? Cancellation means termination of all that was agreed upon in the contract so why after cancellation netstar still wants to collect money for the period I didn't use their unit ? And the worst thing is I took out a new contract with them but they still want payment for the one I cancelled! I have two contracts with netstar now but they still insist on collecting money for the cancelled contract. Is it greed or no care for clients ?
1 reviews | Active since Feb 2014
Worst service
After being a customer for more than 10 years i was involved in an accident and the car is a write off. I called Netstar to cancel the tracker and was told that i still have to pay the balance of the contract because i took out a 36 month contract and bound by it. I was appalled by this as they didnt even consider that i was a loyal customer with them and had not defaulted on a single payment. They also didnt see how they messed up when i took the initial contract with them and my tacker didnt work for serveral months and only when i queried it then they took notice of it and apologised. I asked to speak to a manager and was put through to Hlayiseka Makhubela who was rude, arrogant and had a chip on his shoulder as if he was GOD. He blantly refused to waiver the amount and see it from my side and have spme empathy to my issue and when i brought up being a long standing customer then he offered 20% and when asked to speak to someone more senior he blantly refused and said he is the highest and theres no manager higher. He refused point blank to get me a manager. He then sends me an email telling me he is giving me 20% off and thats it. I responded asking again for a manager to call me and he just ignored that and said management is approving 20% and thats final. I would like to speak to the CEO of Netstar as I have a few questions i would like answers too.
1 reviews | Active since Feb 2014
Worst service
After being a customer for more than 10 years i was involved in an accident and the car is a write off. I called Netstar to cancel the tracker and was told that i still have to pay the balance of the contract because i took out a 36 month contract and bound by it. I was appalled by this as they didnt even consider that i was a loyal customer with them and had not defaulted on a single payment. They also didnt see how they messed up when i took the initial contract with them and my tacker didnt work for serveral months and only when i queried it then they took notice of it and apologised. I asked to speak to a manager and was put through to Hlayiseka Makhubela who was rude, arrogant and had a chip on his shoulder as if he was GOD. He blantly refused to waiver the amount and see it from my side and have spme empathy to my issue and when i brought up being a long standing customer then he offered 20% and when asked to speak to someone more senior he blantly refused and said he is the highest and theres no manager higher. He refused point blank to get me a manager. He then sends me an email telling me he is giving me 20% off and thats it. I responded asking again for a manager to call me and he just ignored that and said management is approving 20% and thats final. I would like to speak to the CEO of Netstar as I have a few questions i would like answers too.
1 reviews | Active since Oct 2026
Mr
I came in and the service from Pam Govender was a great person to assist me and im very happy with her service.
1 reviews | Active since Oct 2026
Mr
I came in and the service from Pam Govender was a great person to assist me and im very happy with her service.