TN
Tony N
1 reviews | Active since May 2026
03 May 2026, 08:39
Worst service ever, STAY AWAY
I made the dumbest mistake to again pay for this service. I counted 11 days last month alone spent without internet. Come month end, they block your service for delayed payment, even by an hour.
Every day or 2, you spend 24 hours without connection, all they do is message you that there's no network, we are working on it. This is the worst internet service I've ever had and I keep giving them my money. Never again. Come and take your nonsense router from my house, it has to be a crime to .aks people pay for a service they barely have.
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Net Nine Nine's replyOfficial
03 May 2026, 09:18Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration. Being without internet for extended periods, especially as frequently as you’ve described, is not acceptable and falls far short of the service standard we aim to provide. We also understand how upsetting it is to continue paying for a service that has felt unreliable to you.
We acknowledge your concerns regarding repeated outages, communication during downtime, and the handling of payment suspensions. Your feedback is serious and will be escalated internally for urgent review. We sincerely apologise for the inconvenience and disappointment this situation has caused, and we appreciate you taking the time to raise it with us.
Net Nine Nine's reply03 May 2026, 09:18
Official
Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration. Being without internet for extended periods, especially as frequently as you’ve described, is not acceptable and falls far short of the service standard we aim to provide. We also understand how upsetting it is to continue paying for a service that has felt unreliable to you.
We acknowledge your concerns regarding repeated outages, communication during downtime, and the handling of payment suspensions. Your feedback is serious and will be escalated internally for urgent review. We sincerely apologise for the inconvenience and disappointment this situation has caused, and we appreciate you taking the time to raise it with us.