Net Nine Nine

Based on recent customer reviews, Net Nine Nine earns strong praise for its people and its installation process, with named consultants and installer teams repeatedly singled out for fast, patient help. However, a recurring theme is unreliable connectivity and an unreachable call centre. Customers describe multi day outages, evening speed collapse and full monthly billing despite downtime, which pulls the overall experience down despite excellent frontline staff.

Net Nine Nine's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (4.2) is the clear standout. Customers name individual consultants such as Mpho Martiens, Zanele Thwala, Xolo Dube, Zamo, Mandla and Sinovuyo Goso, describing patient explanations, after hours help and follow up calls to confirm the fix worked.

The most common complaint about Net Nine Nine, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability & Connection Quality (2.8) is the most damaging complaint area. Customers in Kagiso, Mlazi, Mthatha and Thabong report multi day outages, evening peak hour speed collapse and specific apps like DStv Stream refusing to work on the line.

Net Nine Nine scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (4.2); their weakest is Communication (2.6). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →

Net Nine Nine has a TrustIndex of 9.4 out of 10 on Hellopeter, based on 1,981 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 7 min. Hellopeter has tracked Net Nine Nine across 4,116 total reviews. How is the TrustIndex calculated? →