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Sanet sanet.vanstaden
1 reviews | Active since Apr 2026
04 May 2026, 11:25
WORST SERVICE EVER
I have been without inernet since early morning 03.05.2026. I tried phoning the customer care line 14 times and requested call back 4 times. They do phone back but then you hold the line for between 5 and 7 minutes and then without them attending to you it goes to rate our serive and then the line goes dead. On the whats app number they only blue tick you and no one responds. I send an email this morning also to no avail. And then when you want to cancell the line they charge you. This is an ongoing issues now for the last three months that I am more off than on but they still charge you the full amount every month.
Helpful (0)
Replies (7)0
Replies (7)
Net Nine Nine's replyOfficial
04 May 2026, 11:44Hi Sanet!
We are really sorry for the frustration you’ve experienced especially with the downtime and the difficulty reaching support. This is not the level of service we aim to provide.
We are really sorry for the frustration you’ve experienced especially with the downtime and the difficulty reaching support. This is not the level of service we aim to provide.
Please send us your account details and contact number via inbox so we can urgently escalate this to our technical and support teams for immediate assistance. We’d also like to review the ongoing issues you’ve been facing over the past few months and ensure they are properly resolved.
We understand how important a stable connection is and truly apologise for the inconvenience caused. We’re here to help get this sorted as quickly as possible and have requested our support team to look into this.
Net Nine Nine's reply04 May 2026, 11:44
Official
Hi Sanet!
We are really sorry for the frustration you’ve experienced especially with the downtime and the difficulty reaching support. This is not the level of service we aim to provide.
We are really sorry for the frustration you’ve experienced especially with the downtime and the difficulty reaching support. This is not the level of service we aim to provide.
Please send us your account details and contact number via inbox so we can urgently escalate this to our technical and support teams for immediate assistance. We’d also like to review the ongoing issues you’ve been facing over the past few months and ensure they are properly resolved.
We understand how important a stable connection is and truly apologise for the inconvenience caused. We’re here to help get this sorted as quickly as possible and have requested our support team to look into this.
Net Nine Nine's replyOfficial
04 May 2026, 11:51Thank you.
Net Nine Nine's reply04 May 2026, 11:51
Official
Thank you.
Net Nine Nine's replyOfficial
04 May 2026, 12:18Please provide us with an alternative number we can reach you on.
Net Nine Nine's reply04 May 2026, 12:18
Official
Please provide us with an alternative number we can reach you on.
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Sanet sanet.vanstaden's updateReviewer Update
04 May 2026, 12:20Hi, I was just in the rest room when I came out I saw the missed call This is the only number I am using
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Sanet sanet.vanstaden's update04 May 2026, 12:20
Reviewer Update
Hi, I was just in the rest room when I came out I saw the missed call This is the only number I am using
Net Nine Nine's replyOfficial
04 May 2026, 12:24Well noted, thank you.
Net Nine Nine's reply04 May 2026, 12:24
Official
Well noted, thank you.
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Sanet sanet.vanstaden's updateReviewer Update
05 May 2026, 08:58After reporting my poor service on Hello Peter Net Nine Nine did contact me and my service were restored. Let us hope that the service will be better in the future and that the reporting of poor service will improve.
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Sanet sanet.vanstaden's update05 May 2026, 08:58
Reviewer Update
After reporting my poor service on Hello Peter Net Nine Nine did contact me and my service were restored. Let us hope that the service will be better in the future and that the reporting of poor service will improve.
Net Nine Nine's replyOfficial
05 May 2026, 09:00Thank you for the feedback. Please feel free to let us know should you experience trouble with your internet connection.
Net Nine Nine's reply05 May 2026, 09:00
Official
Thank you for the feedback. Please feel free to let us know should you experience trouble with your internet connection.