1 reviews | Active since Oct 2012
Worst ISP, unstable connection and no customer service
Net nine nine must be the worst Fibre service provider I have ever used. If you are considering signing up with them, I wouldn't recommend that. They are consistent in debiting your account monthly but as for the actual service (internet and
customer service) you are guaranteed not to receive this from them.
My internet connection is constantly unstable (every day and every hour). When you call their call centre, even at 08:00 am in the morning, you are already caller number 34 imagine? The you will hold for about 30 to 40 minutes to get to caller number 15 at most. Obviously this forces you to end the call or request a call back. If you opt for the call back option, now here is the cherry on top, they either don't ever call you back or, even worse they call you back only for the auto response to place you on hold again for another 15 minutes before they hang up on you.
I am struggling to ever get an actual person to speak to me. This has been ongoing for 2 weeks now. I am definitely canceling this service but also wondering if that's even possible since I never ever get to speak to anyone.
I am extremely appalled by the level of arrogance such a company has for its customers. I cannot believe that you have a call centre that doesn't answer calls and worse that your internet connectivity is never stable. You claim to have a 4 out of 5 star rating on Hellopeter, I am shocked to say the least because in my eyes you are deserving of a minus zero rating, if that was an option
Thank you for taking the time to share your experience so candidly. I’m really sorry to hear how frustrating the past two weeks have been for you — from the instability of your internet connection to the difficulty you’ve faced trying to reach our support team. I completely understand how upsetting this must be, especially when you rely on a stable connection and timely assistance. What you’ve described is not the level of service we aim to provide, and I want to sincerely apologise for the inconvenience and frustration this has caused. Your feedback highlights some very real gaps on our side, particularly around accessibility of support and consistency of service, and we take that seriously.
We would genuinely like the opportunity to turn this around for you. I’m arranging for a senior support specialist to reach out to you directly and prioritise both your connectivity issues and your overall experience with us. We will also ensure that your request — whether it’s to resolve the issue or proceed with cancellation — is handled promptly and without further difficulty.
Thank you again for your honest feedback — it’s not taken lightly, and it helps us improve.
Thank you for taking the time to share your experience so candidly. I’m really sorry to hear how frustrating the past two weeks have been for you — from the instability of your internet connection to the difficulty you’ve faced trying to reach our support team. I completely understand how upsetting this must be, especially when you rely on a stable connection and timely assistance. What you’ve described is not the level of service we aim to provide, and I want to sincerely apologise for the inconvenience and frustration this has caused. Your feedback highlights some very real gaps on our side, particularly around accessibility of support and consistency of service, and we take that seriously.
We would genuinely like the opportunity to turn this around for you. I’m arranging for a senior support specialist to reach out to you directly and prioritise both your connectivity issues and your overall experience with us. We will also ensure that your request — whether it’s to resolve the issue or proceed with cancellation — is handled promptly and without further difficulty.
Thank you again for your honest feedback — it’s not taken lightly, and it helps us improve.