DO
Duane O
1 reviews | Active since Jan 2018
17 Feb 2026, 12:27
Worst Internet service ever
This business is pathetic.
Lack of communication, arrogance from employees and no following through at all.
Approximately 4 to 7 days with no Internet and no concern even if your work is online. You start out speaking softly to employees and then need to get a little loud or confrontational as they don't seem to care what you reason is for having their services.
I would not recommend anyone to try them out ever.
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
17 Feb 2026, 12:44Hi Duane, we are truly sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused by the prolonged downtime. Being without internet for several days — especially when you rely on it for work — is understandably upsetting. This is certainly not the level of service we aim to provide, nor does it reflect the standards we expect from our team. We take your concerns regarding communication and staff conduct very seriously. Your feedback has been noted and will be escalated internally for review. Please kindly send us your ticket number and area details via direct message so we can urgently investigate the matter and provide you with a clear update. We appreciate you taking the time to share your experience and would welcome the opportunity to resolve this for you.
Net Nine Nine's reply17 Feb 2026, 12:44
Official
Hi Duane, we are truly sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused by the prolonged downtime. Being without internet for several days — especially when you rely on it for work — is understandably upsetting. This is certainly not the level of service we aim to provide, nor does it reflect the standards we expect from our team. We take your concerns regarding communication and staff conduct very seriously. Your feedback has been noted and will be escalated internally for review. Please kindly send us your ticket number and area details via direct message so we can urgently investigate the matter and provide you with a clear update. We appreciate you taking the time to share your experience and would welcome the opportunity to resolve this for you.
DO
Duane O's updateReviewer Update
17 Feb 2026, 12:56Thank you for your response.
However, I will still not recommend your services to anyone ever, until I am happy with using it again.
Thank you
However, I will still not recommend your services to anyone ever, until I am happy with using it again.
Thank you
DO
Duane O's update17 Feb 2026, 12:56
Reviewer Update
Thank you for your response.
However, I will still not recommend your services to anyone ever, until I am happy with using it again.
Thank you
However, I will still not recommend your services to anyone ever, until I am happy with using it again.
Thank you
Net Nine Nine's replyOfficial
17 Feb 2026, 13:26Thank you for your honest feedback. We are truly sorry that your experience has led you to feel this way. That is certainly not the standard of service we strive to provide, and we understand that trust is earned through consistent performance. We appreciate you allowing us to continue serving you, and we remain committed to improving your experience moving forward. Should there be anything specific we can address to restore your confidence in our service, please do not hesitate to let us know.
Net Nine Nine's reply17 Feb 2026, 13:26
Official
Thank you for your honest feedback. We are truly sorry that your experience has led you to feel this way. That is certainly not the standard of service we strive to provide, and we understand that trust is earned through consistent performance. We appreciate you allowing us to continue serving you, and we remain committed to improving your experience moving forward. Should there be anything specific we can address to restore your confidence in our service, please do not hesitate to let us know.