AZ
Ayanda Z
1 reviews | Active since Feb 2026
08 May 2026, 08:49
Worst Ever!
Worst customer service. Have waited for close to an hour on a call, it keeps saying I’m caller number 45 then it goes to number 47 then it goes down again and says I’m caller number 44!! Sent WhatsApp Messages but no response!! There’s always some ‘maintenance’ being done and the network is down 75% of the month. Why have wi-fi when you’re gonna need to buy data 25% times of the month!
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Net Nine Nine's replyOfficial
08 May 2026, 09:38Hi Ayanda, we sincerely apologise for the poor experience and the frustration caused by the long wait times and lack of response on WhatsApp. This is not the level of service we aim to provide.Kindly share your ticket number so we can urgently locate your case, investigate the delays, and ensure it is escalated appropriately for resolution.
Net Nine Nine's reply08 May 2026, 09:38
Official
Hi Ayanda, we sincerely apologise for the poor experience and the frustration caused by the long wait times and lack of response on WhatsApp. This is not the level of service we aim to provide.Kindly share your ticket number so we can urgently locate your case, investigate the delays, and ensure it is escalated appropriately for resolution.