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KS
Keabetswe S

1 reviews | Active since Mar 2024

04 Mar 2024, 13:30

WORST DECISION EVER!!! POOR COMMUNICATION AND LACK OF HELP!!!

I never thought I'd be this person who has to come to Hello Peter to get this company's attention. After I heard great reviews from other people I thought I should give it a try, but it's the WORST DECISION ever!!!! I am frustrated! I installed it on the 28/02. Today is the 4th of March, this wifi is not working!! After days on end contacting their call center being on hold for 20+ minutes, I have not had any help.

Firstly they said the pole lines have a problem. They sent a so called technician called Gift, to fix it. He came checked said it's fine and left.

I haven't had any connection! When I called their helpline, an agent of theirs said he will take it to their engineering team for configuration and yet I'm still hovering around them for any communication.

I called again for the millionth time today and still no one has attended my case. The purpose of this was to work from home, how am I going to do that?

I paid everything as requested but I am treated poorly without even any care.

I am lenient but this company is taking me for a ride.

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Replies (3)
Net Nine Nine
Net Nine Nine's reply04 Mar 2024, 15:08
Official
Hi Keabetswe, we are sorry to hear that you feel negatively about our company. It's understandable to feel frustrated when things don't go smoothly. I want you to know that our team is dedicated to providing the best possible service, and we're committed to helping you as soon as we can. Please let us know how we can make things right and improve your experience with us.
KS
Keabetswe S's update04 Mar 2024, 15:47
Reviewer Update
You can start by being people of your word. Delivering as promised. Clients aren't supposed to break their back while trying to reach you. Something has to change. 100+ reviews about the same negative thing has to be a wake up call.
Net Nine Nine
Net Nine Nine's reply04 Mar 2024, 19:14
Official
We are truly sorry for the inconvenience caused by the fibre fault. Our team is committed to resolving the issue as soon as possible and providing you with the necessary assistance. Please rest assured that we will do our best to make things right for you.