TM
Thato M
1 reviews | Active since Sept 2020
13 Dec 2023, 09:00
Worst company ever
Honestly this is the worst Fibre connection company to deal with. Everyday when I wake up the network is off so you must talk to your accounts manager a lady by the name of Lebo whose hardly ever replies to texts or calls. If you want peace of mind, don't use this company. Incompetency and arrogancy of its employees will make you livid.
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
13 Dec 2023, 09:04Hi Thato, we sincerely apologize for any frustration this situation may have caused you. As the most reliable fibre internet service provider, we aim to offer unbeatable convenience. However, we acknowledge that recent circumstances may not align with our aspirations. Our team will reach out to you shortly and is fully committed to assisting and ensuring you get the much-needed support.
Net Nine Nine's reply13 Dec 2023, 09:04
Official
Hi Thato, we sincerely apologize for any frustration this situation may have caused you. As the most reliable fibre internet service provider, we aim to offer unbeatable convenience. However, we acknowledge that recent circumstances may not align with our aspirations. Our team will reach out to you shortly and is fully committed to assisting and ensuring you get the much-needed support.
TM
Thato M's updateReviewer Update
14 Dec 2023, 03:55Thank you for the swift response and getting my issue fixed. I really hope you have reprimanded your employee or better yet train her because lack of communication can make clients frustrated. To the head of support, thanks a lot for your professionalism in dealing this matter and making me stay with you guys
TM
Thato M's update14 Dec 2023, 03:55
Reviewer Update
Thank you for the swift response and getting my issue fixed. I really hope you have reprimanded your employee or better yet train her because lack of communication can make clients frustrated. To the head of support, thanks a lot for your professionalism in dealing this matter and making me stay with you guys
Net Nine Nine's replyOfficial
14 Dec 2023, 13:48Our regional manager has ensured sufficient training to equip our store employees with great customer service skills. Once again we apologize for the inconvenience and thank you!
Net Nine Nine's reply14 Dec 2023, 13:48
Official
Our regional manager has ensured sufficient training to equip our store employees with great customer service skills. Once again we apologize for the inconvenience and thank you!