Worse Customer Service Experience

I am an exemplary customer who consistently pays my bill on time and rarely calls support. However, I have been without services for nearly 4 days due to a fault on Net Nine Nine's end. When I called to request a pro-rata compensation/credit for the days I have been without the service I paid for, I was met with extreme resistance. Furthermore, I want to bring the conduct of a supervisor named Ashante to your attention. Not only did she refuse to assist with a fair compensation credit, but when I requested to speak to her manager to escalate the issue, she hung up on me. As a paying customer who has been dealing with this outage for days, being cut off by a supervisor for asking for an escalation is entirely unacceptable.