P
Pheko
1 reviews | Active since Aug 2025
29 Aug 2025, 16:43
Worse Customer Care Support
It's been the most disgusting service lately. I have not been able to get a consultant to help me from the technical department because every time I happen to get 1st in cue the call gets dropped.
This is very disappointing as it is done deliberately. Worse of all is that when you call other departments they answer the call and can't help because no one is answering the connecting call. Unfortunately this is what makes us ditch these service providers as they don't respect us costumer's. For someone that works from home and relies on the network this is a slap on the face. I asked for a manager's contact and was told to search for it on the internet.
Disgusting.
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Net Nine Nine's replyOfficial
29 Aug 2025, 16:50 Hi Pheko!
This is deeply concerning and we want to start by sincerely apologizing. No customer should ever have to go through what you’ve described.
What happened is unacceptable. We’ve already flagged this with our senior management and it’s being treated as a priority. A representative will be in contact with you to resolve this matter shortly.
This is deeply concerning and we want to start by sincerely apologizing. No customer should ever have to go through what you’ve described.
What happened is unacceptable. We’ve already flagged this with our senior management and it’s being treated as a priority. A representative will be in contact with you to resolve this matter shortly.
Net Nine Nine's reply29 Aug 2025, 16:50
Official
Hi Pheko!
This is deeply concerning and we want to start by sincerely apologizing. No customer should ever have to go through what you’ve described.
What happened is unacceptable. We’ve already flagged this with our senior management and it’s being treated as a priority. A representative will be in contact with you to resolve this matter shortly.
This is deeply concerning and we want to start by sincerely apologizing. No customer should ever have to go through what you’ve described.
What happened is unacceptable. We’ve already flagged this with our senior management and it’s being treated as a priority. A representative will be in contact with you to resolve this matter shortly.