LM
Lorretta M
1 reviews | Active since Jun 2016
19 Feb 2024, 14:35
What a bad start to a seemingly good relationship 😞💔
On Saturday, I went to their offices in Westonaria to register for installation. The team came and installed but we don't have wifi. I've tried to reach out to Siya Zondi but he hasn't gotten back to me. I also tried reaching out to Jacob Banda but he has blueticked me. I'm frustrated because I feel like 1.I wasted my time going to their offices to register to get wifi from NetNine nine while I don't even have what I paid for. 2.The two consultants I've mentioned don't even give me feedback as to whether they acknowledge my complaint or not. I didn't picture my relationship with NetNine nine to start off like this. I'm very disappointed.
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Replies (3)
Net Nine Nine's replyOfficial
19 Feb 2024, 14:57Hi Lorretta, we are deeply sorry to hear about your experience and we understand how frustrating it can be. Please know that this is not the kind of welcome we want our customers to receive. Rest assured that our team will be in touch with you shortly to assist you in any way possible.
Net Nine Nine's reply19 Feb 2024, 14:57
Official
Hi Lorretta, we are deeply sorry to hear about your experience and we understand how frustrating it can be. Please know that this is not the kind of welcome we want our customers to receive. Rest assured that our team will be in touch with you shortly to assist you in any way possible.
LM
Lorretta M's updateReviewer Update
19 Feb 2024, 15:00Hi,
Thank you so much for getting back to me. One of your colleagues by the name, Thato got back to me today and the issue has since been resolved.
Once again, thank you so much.
Thank you so much for getting back to me. One of your colleagues by the name, Thato got back to me today and the issue has since been resolved.
Once again, thank you so much.
LM
Lorretta M's update19 Feb 2024, 15:00
Reviewer Update
Hi,
Thank you so much for getting back to me. One of your colleagues by the name, Thato got back to me today and the issue has since been resolved.
Once again, thank you so much.
Thank you so much for getting back to me. One of your colleagues by the name, Thato got back to me today and the issue has since been resolved.
Once again, thank you so much.
Net Nine Nine's replyOfficial
19 Feb 2024, 15:55We are thrilled to hear that, welcome to the Net Nine Nine family!
Net Nine Nine's reply19 Feb 2024, 15:55
Official
We are thrilled to hear that, welcome to the Net Nine Nine family!