DN
Dimakatso N
1 reviews | Active since Aug 2019
09 Jun 2026, 20:51
Weekly internet disconnection
Weekly outage or disconnection from the internet,every week I have to call to report the issue. I have logged tasks and they don't get resolved untill I get of the support team. Long ques for the calls.
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Replies (1)
Net Nine Nine's replyOfficial
09 Jun 2026, 21:10Hi there,
We’re truly sorry to hear about your experience. We understand how frustrating it is to experience recurring outages and have to repeatedly report the same issue, especially when previous tickets do not appear to be fully resolved. We also acknowledge your concerns regarding the long support queues and the effort required to obtain assistance. Reliable service and timely support are important, and we understand your disappointment when those expectations are not met.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for further investigation and review.
We’re truly sorry to hear about your experience. We understand how frustrating it is to experience recurring outages and have to repeatedly report the same issue, especially when previous tickets do not appear to be fully resolved. We also acknowledge your concerns regarding the long support queues and the effort required to obtain assistance. Reliable service and timely support are important, and we understand your disappointment when those expectations are not met.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for further investigation and review.
Best regards,
Net Nine Nine's reply09 Jun 2026, 21:10
Official
Hi there,
We’re truly sorry to hear about your experience. We understand how frustrating it is to experience recurring outages and have to repeatedly report the same issue, especially when previous tickets do not appear to be fully resolved. We also acknowledge your concerns regarding the long support queues and the effort required to obtain assistance. Reliable service and timely support are important, and we understand your disappointment when those expectations are not met.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for further investigation and review.
We’re truly sorry to hear about your experience. We understand how frustrating it is to experience recurring outages and have to repeatedly report the same issue, especially when previous tickets do not appear to be fully resolved. We also acknowledge your concerns regarding the long support queues and the effort required to obtain assistance. Reliable service and timely support are important, and we understand your disappointment when those expectations are not met.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for further investigation and review.
Best regards,