RR
Rachel R
1 reviews | Active since Oct 2023
30 Dec 2025, 10:59
We purchased the unl...
We purchased the unlimited WiFi last week they said they will install yesterday they never did keep giving excuses and refusing to refund us
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Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
30 Dec 2025, 11:04Hi Rachel!
We sincerely apologise for the inconvenience and frustration this has caused. This is not the experience we aim to provide. We take installation delays and refund concerns very seriously and will be escalating this matter to the relevant team for urgent attention. Please allow us the opportunity to engage with you directly to resolve this as quickly as possible.
We sincerely apologise for the inconvenience and frustration this has caused. This is not the experience we aim to provide. We take installation delays and refund concerns very seriously and will be escalating this matter to the relevant team for urgent attention. Please allow us the opportunity to engage with you directly to resolve this as quickly as possible.
Net Nine Nine's reply30 Dec 2025, 11:04
Official
Hi Rachel!
We sincerely apologise for the inconvenience and frustration this has caused. This is not the experience we aim to provide. We take installation delays and refund concerns very seriously and will be escalating this matter to the relevant team for urgent attention. Please allow us the opportunity to engage with you directly to resolve this as quickly as possible.
We sincerely apologise for the inconvenience and frustration this has caused. This is not the experience we aim to provide. We take installation delays and refund concerns very seriously and will be escalating this matter to the relevant team for urgent attention. Please allow us the opportunity to engage with you directly to resolve this as quickly as possible.
Net Nine Nine's replyOfficial
30 Dec 2025, 12:44Hi there Rachel, our team is trying to contact you. Do you perhaps have an alternative number we can reach you on?
Net Nine Nine's reply30 Dec 2025, 12:44
Official
Hi there Rachel, our team is trying to contact you. Do you perhaps have an alternative number we can reach you on?
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Rachel R's updateReviewer Update
30 Dec 2025, 12:49Good day call me on ***
RR
Rachel R's update30 Dec 2025, 12:49
Reviewer Update
Good day call me on ***
Net Nine Nine's replyOfficial
30 Dec 2025, 12:53Thank you Rachel, our team will be in touch with you shortly.
Net Nine Nine's reply30 Dec 2025, 12:53
Official
Thank you Rachel, our team will be in touch with you shortly.