zH
zunaya H

1 reviews | Active since Jul 2025

03 Jul 2025, 08:54

VERY UNHAPPY RIGHT NOW

I am really not impressed my line has been suspended while Net Nine Nine did not deduct from my account I keep calling consultants are not assisting me at all this is so frustrating CAN SOMEONE ASSIST ME PLEASE

0
Replies (7)
Net Nine Nine
Net Nine Nine's reply03 Jul 2025, 08:58
Official
Good day Zunaya, 

we do apologise for the inconvenience caused. I have escalated the issue to our billing team and a representative will be in contact with you to provide the relevant assistance.
zH
zunaya H's update03 Jul 2025, 09:00
Reviewer Update
I AM ON THE LINE HOLDING I WAS TOLD TO MAKE A MANUAL PAYMENT I AM NOT ADVISED ON THE AMOUNT I NEED TO PAY ONE SAYS THIS AMOUNT THE OTHER GIVES ANOTHER AMOUNT SO WHAT MUST I DO I WORK ROM HOME I AM UNABLE TO WORK
Net Nine Nine
Net Nine Nine's reply03 Jul 2025, 09:03
Official
I understand your frustration at the moment, we will ensure that you are assisted with your payment and reconnection as soon as possible.
zH
zunaya H's update03 Jul 2025, 09:05
Reviewer Update
THANK YOU
Net Nine Nine
Net Nine Nine's reply03 Jul 2025, 09:07
Official
Thank you.
zH
zunaya H's update03 Jul 2025, 10:42
Reviewer Update
THANK YOU SO MUCH TO ASHANTE WHO ASSISTED ME SPEEDILY I APPRECIATE IT SO MUCH YOUR COMPANY IS VERY LUCKY TO HAVE YOU
Net Nine Nine
Net Nine Nine's reply03 Jul 2025, 10:53
Official
We are glad we were able to provide swift assistance. 

Thank you for the acknowledgement of our employee and we are glad to have you part of the Net Nine Nine family!