TM
Thabiso M
1 reviews | Active since Feb 2024
01 Feb 2024, 15:57
VERY DISGUSTING SERVICE - the least said the better
Firstly I'm very much DISGUSTED with how the business is run where even just a simple response from you guys is difficult to receive regarding a debit done from my bank acc. even after making a manual payment on the 30 Jan 2024 16:33:57 then this morning 01 Feb 2024 04:21:56 and which I'm already seeking for a new service provider and will be in contact to advise you when to unstall/remove to devices from my home - overall your services SUCK
Support Ticket Opened [#58987]
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
01 Feb 2024, 16:01Hi Thabiso, We are truly sorry to hear about your negative experience. We understand how frustrating it can be and we want you to know that we care about your concerns. We will take immediate action to ensure that this issue is resolved as soon as possible. Our team will be in touch shortly to assist you in any way we can.
Net Nine Nine's reply01 Feb 2024, 16:01
Official
Hi Thabiso, We are truly sorry to hear about your negative experience. We understand how frustrating it can be and we want you to know that we care about your concerns. We will take immediate action to ensure that this issue is resolved as soon as possible. Our team will be in touch shortly to assist you in any way we can.
TM
Thabiso M's updateReviewer Update
01 Feb 2024, 17:45I 'd like to pass on my GREATEST appreciation hugely to Kagiso - Team leader Billing department as he stood by his word, timely response regarding my query above, if your business had to be closed, he would be the "only one" who would have saved it with his professionalism, patience, humbleness and good customer service - I say to him KEEP UP THE GOOD WORK and very business needs employees like you. 👌⭐⭐⭐⭐⭐ SERVICE
TM
Thabiso M's update01 Feb 2024, 17:45
Reviewer Update
I 'd like to pass on my GREATEST appreciation hugely to Kagiso - Team leader Billing department as he stood by his word, timely response regarding my query above, if your business had to be closed, he would be the "only one" who would have saved it with his professionalism, patience, humbleness and good customer service - I say to him KEEP UP THE GOOD WORK and very business needs employees like you. 👌⭐⭐⭐⭐⭐ SERVICE
Net Nine Nine's replyOfficial
01 Feb 2024, 20:06That's wonderful news, Thabiso! We're thrilled to hear that we were able to assist you quickly. It's always a pleasure to help out.
Net Nine Nine's reply01 Feb 2024, 20:06
Official
That's wonderful news, Thabiso! We're thrilled to hear that we were able to assist you quickly. It's always a pleasure to help out.