TM
Thuto M
1 reviews | Active since Jul 2025
27 Jul 2025, 09:54
Very bad service!
I have been calling for help for the past two days for them to fix my internet connection but to this day they have not sorted out my problem, my router has no internet since the day it was installed, I have called their support line for the past two days and all they do is to ask for a SN number and then not fix the problem,none of the technicians has followed up on the issue I reported, this is really a bad service from net Nine nine, I am really disgusted on how they careless about their clients. Net nine nine poor service delivery.
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Net Nine Nine's replyOfficial
27 Jul 2025, 10:55Hi Thuto!
We are really sorry you’ve had such a frustrating experience and that’s definitely not what we want for any of our clients. We know how important it is to have your internet up and running, especially right after installation.
We have alerted our installations team so we can get this sorted as soon as possible. We’ll make sure a technician follows up with urgency.
Thanks for flagging this with us, and again, our sincere apologies.
We are really sorry you’ve had such a frustrating experience and that’s definitely not what we want for any of our clients. We know how important it is to have your internet up and running, especially right after installation.
We have alerted our installations team so we can get this sorted as soon as possible. We’ll make sure a technician follows up with urgency.
Thanks for flagging this with us, and again, our sincere apologies.
Net Nine Nine's reply27 Jul 2025, 10:55
Official
Hi Thuto!
We are really sorry you’ve had such a frustrating experience and that’s definitely not what we want for any of our clients. We know how important it is to have your internet up and running, especially right after installation.
We have alerted our installations team so we can get this sorted as soon as possible. We’ll make sure a technician follows up with urgency.
Thanks for flagging this with us, and again, our sincere apologies.
We are really sorry you’ve had such a frustrating experience and that’s definitely not what we want for any of our clients. We know how important it is to have your internet up and running, especially right after installation.
We have alerted our installations team so we can get this sorted as soon as possible. We’ll make sure a technician follows up with urgency.
Thanks for flagging this with us, and again, our sincere apologies.