PK
Pauline K
1 reviews | Active since Mar 2017
06 Aug 2025, 15:43
Very bad service!
On Monday we got an sms that they will be doing maintenance from 12pm, when I woke up Tuesday morning the internet is still not available. I gave it time to return until in the afternoon when I contacted Netnine, to-date I still don't have internet. Like last time again I can't watch TV, my kids can't do research for their homework. Why did the do maintenance if they can't fix the you can't fix the problems after it. I'm so tired of bad services from Netnine and I'm going to look for another service provider.
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Net Nine Nine's replyOfficial
06 Aug 2025, 15:48Good day Pauline.
We sincerely apologise for the ongoing delay in restoring service. Our team is working to get all clients back up and running again. The maintenance was large scale and we did encounter hurdles that have delayed more maintenance work in the area. My team has been notified of your complaint, but I would like to reassure you that once service is restored, we are expecting a smoother service experience for all of Westonaria moving forward.
I am very sorry you were forced to lay a complaint, but we'll do everything in our power to get your service restored.
We sincerely apologise for the ongoing delay in restoring service. Our team is working to get all clients back up and running again. The maintenance was large scale and we did encounter hurdles that have delayed more maintenance work in the area. My team has been notified of your complaint, but I would like to reassure you that once service is restored, we are expecting a smoother service experience for all of Westonaria moving forward.
I am very sorry you were forced to lay a complaint, but we'll do everything in our power to get your service restored.
Net Nine Nine's reply06 Aug 2025, 15:48
Official
Good day Pauline.
We sincerely apologise for the ongoing delay in restoring service. Our team is working to get all clients back up and running again. The maintenance was large scale and we did encounter hurdles that have delayed more maintenance work in the area. My team has been notified of your complaint, but I would like to reassure you that once service is restored, we are expecting a smoother service experience for all of Westonaria moving forward.
I am very sorry you were forced to lay a complaint, but we'll do everything in our power to get your service restored.
We sincerely apologise for the ongoing delay in restoring service. Our team is working to get all clients back up and running again. The maintenance was large scale and we did encounter hurdles that have delayed more maintenance work in the area. My team has been notified of your complaint, but I would like to reassure you that once service is restored, we are expecting a smoother service experience for all of Westonaria moving forward.
I am very sorry you were forced to lay a complaint, but we'll do everything in our power to get your service restored.