Unstable Internet Connection and Unacceptable Customer Service – NetNineNine

I am experiencing ongoing issues with my fiber internet connection. The line continuously connects and disconnects, and when it goes down, I often spend the entire day without any internet access. This has become a major disruption, especially when I rely on stable connectivity for work and daily tasks.

To make matters worse, your call center service is extremely frustrating. Every time I try to reach support, I’m told I am caller number 15 or 20 in the queue and have to wait on hold for over 30 minutes. When I finally reach the front of the line, the call gets cut off without any assistance.

This level of service is unacceptable. I am seriously considering canceling my service and switching to an alternative provider such as Openserve or Telkom if this issue is not resolved promptly.

Please address this matter urgently and provide a clear resolution