1 reviews | Active since Feb 2026
Unstable Fiber Connection and Poor Customer Support
I am writing to express my severe disappointment with the fiber service provided in the Thohoyandou region. I had high expectations for this provider, but the current service level is failing dismally to meet basic standards. Inconsistent Network: The fiber line is highly unstable. The connection frequently drops in and out, making it incredibly difficult to stream content or rely on the network for daily use. Unacceptable Wait Times: The customer care line is one of the worst I have encountered. Recently, starting at position number 10 in the queue resulted in a 40-minute wait before an agent answered that's if someone even answers for that matter. This strongly indicates a severe lack of support staff. Capacity Issues: It is increasingly apparent that the provider is struggling to keep up with the demand. Overall, this has been a highly frustrating experience. Management needs to urgently address their network stability and scale their support team if they want to succeed in this region.
Thank you for taking the time to share such detailed feedback — and I’m genuinely sorry for the experience you’ve had in the Thohoyandou region. The instability you’re describing, with frequent connection drops, is not acceptable for a fibre service and we understand how disruptive that is for everyday use like streaming or simply staying connected. Your concerns about long wait times and difficulty reaching support are equally valid — waiting that long, especially from an early queue position, is incredibly frustrating and not the level of service we aim to provide.
We would really appreciate the opportunity to investigate and assist further. I will arrange for a support specialist to follow up with you directly to ensure your concerns are properly addressed. Thank you again for your feedback, James. We take it seriously and are committed to improving both our service and your experience.
Thank you for taking the time to share such detailed feedback — and I’m genuinely sorry for the experience you’ve had in the Thohoyandou region. The instability you’re describing, with frequent connection drops, is not acceptable for a fibre service and we understand how disruptive that is for everyday use like streaming or simply staying connected. Your concerns about long wait times and difficulty reaching support are equally valid — waiting that long, especially from an early queue position, is incredibly frustrating and not the level of service we aim to provide.
We would really appreciate the opportunity to investigate and assist further. I will arrange for a support specialist to follow up with you directly to ensure your concerns are properly addressed. Thank you again for your feedback, James. We take it seriously and are committed to improving both our service and your experience.