1 reviews | Active since Mar 2026
Unstable connection and very very poor customer service
Honestly, my experience with this internet provider has been very frustrating. The connection is unreliable and keeps cutting out at the worst possible times, which makes it hard to depend on for anything important. They need to prioritise their customers or we will cancel our subscriptions.
Trying to get help is just as bad. The waiting times are extremely long, and even after finally getting through, the support team doesn’t seem to resolve the issues properly. There have been multiple instances where I was promised feedback or assistance, but nothing ever came from it. It feels like there’s a lack of accountability and urgency when it comes to customer concerns. For a service that people rely on daily, this is really disappointing. I hope serious improvements are made because, right now, the overall experience is far from satisfactory.
Thank you for taking the time to share your experience with us. I’m really sorry to hear how frustrating and unreliable your service has been — especially when it’s something you depend on for important, day-to-day use.
Intermittent connectivity and repeated dropouts are not acceptable, and I completely understand how disruptive that must be. I’m also sorry for the long wait times and the lack of proper follow-through from our support team. Being promised assistance or feedback that never materialises understandably leads to a loss of trust, and that’s something we take seriously.
We’d really appreciate the opportunity to make this right. I will arrange for a senior support specialist to review your case and reach out to you directly to ensure your connectivity issues are properly investigated and resolved. If you would prefer to cancel, we will also make sure that process is handled promptly and without added frustration.
Thank you again for your honest feedback, Isaac. We are committed to improving, and your experience highlights exactly where we need to do better.
Thank you for taking the time to share your experience with us. I’m really sorry to hear how frustrating and unreliable your service has been — especially when it’s something you depend on for important, day-to-day use.
Intermittent connectivity and repeated dropouts are not acceptable, and I completely understand how disruptive that must be. I’m also sorry for the long wait times and the lack of proper follow-through from our support team. Being promised assistance or feedback that never materialises understandably leads to a loss of trust, and that’s something we take seriously.
We’d really appreciate the opportunity to make this right. I will arrange for a senior support specialist to review your case and reach out to you directly to ensure your connectivity issues are properly investigated and resolved. If you would prefer to cancel, we will also make sure that process is handled promptly and without added frustration.
Thank you again for your honest feedback, Isaac. We are committed to improving, and your experience highlights exactly where we need to do better.