AG
Akhona G
1 reviews | Active since Feb 2026
20 Feb 2026, 15:15
Unsatisfied customer
I laid a complaint on Saturday last week, I am still not attended, my Wi-Fi is not working. They keep telling me that they will do follow up and I call every single day. It’s Friday today but still no update of what’s taking too long to come and fix it. I am so upset because I paid for this thing
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Net Nine Nine's replyOfficial
20 Feb 2026, 15:18Hi Akhona, we sincerely apologise for the delay in resolving your Wi-Fi issue and fully understand your frustration — especially after logging the complaint on Saturday and following up daily.This is not the level of service we aim to provide, and we regret the inconvenience caused. Your ticket will be escalated immediately to the relevant team for urgent attention, and we will request clear feedback on the delay.We truly appreciate that you have paid for the service and expect it to function accordingly. Please allow us the opportunity to prioritise this matter and provide you with a proper update as soon as possible.
Net Nine Nine's reply20 Feb 2026, 15:18
Official
Hi Akhona, we sincerely apologise for the delay in resolving your Wi-Fi issue and fully understand your frustration — especially after logging the complaint on Saturday and following up daily.This is not the level of service we aim to provide, and we regret the inconvenience caused. Your ticket will be escalated immediately to the relevant team for urgent attention, and we will request clear feedback on the delay.We truly appreciate that you have paid for the service and expect it to function accordingly. Please allow us the opportunity to prioritise this matter and provide you with a proper update as soon as possible.