MG
Mazizi G
1 reviews | Active since Jul 2011
26 May 2026, 01:11
Unreliable and Pathetic Service
Connectivity went off at 12am while busy completing an assignment, there is no communication for an upgrade or whatsoever, we have been getting endless interruption from your service lately in Kagiso, I honestly don't know what I am paying for coz you deliver service part time and when we complain on HelloPeter, you restore it quickly and would even ask for good reviews. Your service is pathetic and you are really taking us for a ride. I demand a refund
Helpful (0)
Replies (1)0
Replies (1)
Net Nine Nine's replyOfficial
26 May 2026, 09:51Good morning Mazizi
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the recent service interruptions you have experienced. We understand how disruptive this must have been, especially while you were working on an important assignment.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the recent service interruptions you have experienced. We understand how disruptive this must have been, especially while you were working on an important assignment.
We have checked your line and can confirm that there was activity reflecting on the network during the time you mentioned. We also noted that the last support ticket logged on your profile was on 11 March 2026, and no new fault had been reported for this issue.
A new support ticket has now been logged on your behalf, and our technical team will investigate the matter further. Please note that our average resolution time for network-related faults is up to 72 hours.
We have also shared your review and feedback with the relevant teams internally, as customer feedback plays an important role in helping us improve our service delivery.
ticket no: #354859
Net Nine Nine's reply26 May 2026, 09:51
Official
Good morning Mazizi
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the recent service interruptions you have experienced. We understand how disruptive this must have been, especially while you were working on an important assignment.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the recent service interruptions you have experienced. We understand how disruptive this must have been, especially while you were working on an important assignment.
We have checked your line and can confirm that there was activity reflecting on the network during the time you mentioned. We also noted that the last support ticket logged on your profile was on 11 March 2026, and no new fault had been reported for this issue.
A new support ticket has now been logged on your behalf, and our technical team will investigate the matter further. Please note that our average resolution time for network-related faults is up to 72 hours.
We have also shared your review and feedback with the relevant teams internally, as customer feedback plays an important role in helping us improve our service delivery.
ticket no: #354859