NK
Nontokozo K
1 reviews | Active since Jan 2024
20 May 2026, 19:37
Unhappy customer
We recently signed up with Net 99 and this is our second month using the service. Im very unhappy For the past 2 days we've had no WiFi, and we've received no help or response from the agent who assisted us with our setup. We've tried contacting them on both their phone number and WhatsApp, but there's been no reply. I'm very unhappy with this level of service. When we pay for internet, we expect it to be provided reliably and for support to respond when there's an issue. Please resolve this immediately and let me know what's being done to restore our connection.
Helpful (0)
Replies (1)0
Replies (1)
Net Nine Nine's replyOfficial
20 May 2026, 20:47Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration. Being without Wi-Fi for several days, especially so early into your time with the service, is extremely disappointing. When customers report issues, they deserve timely communication, updates, and support, and we apologise that this has not been your experience.
Your matter has been noted and will be escalated to the relevant team for urgent investigation and follow-up regarding the restoration of your connection.
We’re truly sorry to hear about your experience and completely understand your frustration. Being without Wi-Fi for several days, especially so early into your time with the service, is extremely disappointing. When customers report issues, they deserve timely communication, updates, and support, and we apologise that this has not been your experience.
Your matter has been noted and will be escalated to the relevant team for urgent investigation and follow-up regarding the restoration of your connection.
Net Nine Nine's reply20 May 2026, 20:47
Official
Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration. Being without Wi-Fi for several days, especially so early into your time with the service, is extremely disappointing. When customers report issues, they deserve timely communication, updates, and support, and we apologise that this has not been your experience.
Your matter has been noted and will be escalated to the relevant team for urgent investigation and follow-up regarding the restoration of your connection.
We’re truly sorry to hear about your experience and completely understand your frustration. Being without Wi-Fi for several days, especially so early into your time with the service, is extremely disappointing. When customers report issues, they deserve timely communication, updates, and support, and we apologise that this has not been your experience.
Your matter has been noted and will be escalated to the relevant team for urgent investigation and follow-up regarding the restoration of your connection.