Unhappy client

September 29 2025 I made a payment and was later advised that they didn’t get my payment,I spoke to someone on facebook that advised me that they would give me feedback within 72 hours am still waiting for that feedback,I then called in and got someone else Senamile to assist,she was kind enough to reconnect me while checking what the problem is with my payment. Two days later she came back advised her manager said the payment was unsuccessful and I owe them for the two days.

Followed up with my bank who also took their time to come back to me and also later said transaction was successful,I logged a ticket with net 99 not even a call or sms to say we are working on it,I need my refund as i attached my proof of payment to the ticket I logged.

Maybe one should consider changing because the network is not so good either