Unauthorized debit order

Item: Net Nine Nine
Rating: 5
Author: romeo N

I am very disappointed to have woken up this morning and found that Net Nine Nine debited R126 from my account without my permission. This is a serious matter and can be considered *****.

I kindly request that my money be refunded immediately. I will also be closing this fibre account.

Please note: the connection service has always been very good, and the customer service has been excellent. I have never had complaints before. However, taking money from my account without authorization is unacceptable.

I need that money returned now so i can use i lt to go to work ,,

Helpful (0)

Replies (3)

Net Nine Nine's replyOfficial

01 Sept 2025, 10:07

Hi Romeo!

We sincerely apologise for the experience you have received and want to make things right with you. We will forward your details to our billing team who will contact you and assist in resolving the matter promptly.

Net Nine Nine's reply01 Sept 2025, 10:07

Official

romeo N's updateReviewer Update

01 Sept 2025, 10:12

Thank you very much ,I be waiting I need my money

romeo N's update01 Sept 2025, 10:12

Reviewer Update

Thank you very much ,I be waiting I need my money

Net Nine Nine's replyOfficial

01 Sept 2025, 10:22

We will get our billing team to contact you and assist in that regard.

Net Nine Nine's reply01 Sept 2025, 10:22

Official

We will get our billing team to contact you and assist in that regard.