Unauthorised Debit Order

On 01/08/23 i got debited an additional debit order of R208 by your company. When I called on the very same day, I was told that you are aware of problem and you are busy sorting out. Bearing in mind I had spend over 15 min on the line holding which is costing me money. Then on 04/08/23 I then called again and was told that I should have been refunded and they will check what could the problem be and they will call me back, and they never did. On 07/08/23 I then sent you guys a msg on facebook and you responded by saying you will check who is handling my query. Only on 08/08/23 i then get told that it will take 2 to 5 days for my money to be refunded. Now my question why was I the one that had to call and query the unauthorised debit order, you could have at least sent a msg or an email to inform me. What if my account did not have enough money, that would have affect my bank as well as credit score due to a bounced debit order. Why are our monies not respected? The funny part is, of everyone I spoke to at your company regarding this issue, no one showed remorse or at least put themselves in my shoes. I NEED MY MONEY BACK ASAP. THE 2 TO 5 DAYS IS UNACCEPTABLE. It is totally unfair that I have to spend more than R50 on airtime calling you just to try get my money back, let alone the amount of time I have to spend on the phone and leave my work.