MM
Mthunzi M
1 reviews | Active since Jul 2016
07 May 2023, 12:38
Unacceptable and unprofessional service
I paid my account after being sent a link and my line suspended 3 days after making the payment and it affected my wife who's working from home as she couldn't log on due to unavailability of internet.
I called the customer service and had to waitfor an hour before my call was answered, and i found that to be unacceptable and unprofessional. I then reported the matter and I was promised that a supervisor or senior member of staff will be in touch with me to map a way forward and up to so far nothing is forth coming..
I am really disturbed by the kind of service I received from the company
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
07 May 2023, 12:58Hi there Mthunzi.
We're very sorry for this experience and trouble that you did have with your connection. We've brought this to the attention of our team to make them aware of this.
We do see your line is now active and do apologise for the downtime you and your wife did have to experience.
We're very sorry for this experience and trouble that you did have with your connection. We've brought this to the attention of our team to make them aware of this.
We do see your line is now active and do apologise for the downtime you and your wife did have to experience.
Net Nine Nine's reply07 May 2023, 12:58
Official
Hi there Mthunzi.
We're very sorry for this experience and trouble that you did have with your connection. We've brought this to the attention of our team to make them aware of this.
We do see your line is now active and do apologise for the downtime you and your wife did have to experience.
We're very sorry for this experience and trouble that you did have with your connection. We've brought this to the attention of our team to make them aware of this.
We do see your line is now active and do apologise for the downtime you and your wife did have to experience.
MM
Mthunzi M's updateReviewer Update
07 May 2023, 14:15My was issue was immediately resolved, thanks to Buhlebenkosi the billings manager who called me and assisted me and ensured that the matter was professionally handled.
I'm a very happy customer and satisfied about the turn around time in responding and a way forward that was offered to me in dealing with future problems I might encounter.
I will continue supporting them and will Aldo refer family and friends to be part of the Net Nine Nine family.
I'm a very happy customer and satisfied about the turn around time in responding and a way forward that was offered to me in dealing with future problems I might encounter.
I will continue supporting them and will Aldo refer family and friends to be part of the Net Nine Nine family.
MM
Mthunzi M's update07 May 2023, 14:15
Reviewer Update
My was issue was immediately resolved, thanks to Buhlebenkosi the billings manager who called me and assisted me and ensured that the matter was professionally handled.
I'm a very happy customer and satisfied about the turn around time in responding and a way forward that was offered to me in dealing with future problems I might encounter.
I will continue supporting them and will Aldo refer family and friends to be part of the Net Nine Nine family.
I'm a very happy customer and satisfied about the turn around time in responding and a way forward that was offered to me in dealing with future problems I might encounter.
I will continue supporting them and will Aldo refer family and friends to be part of the Net Nine Nine family.
Net Nine Nine's replyOfficial
08 May 2023, 09:14Thank you so much for sharing your experience you did have with Buhlebenkosi, it is really appreciated.
We're very thankful she did assist swiftly and professionally.
Thank you so much for your understanding and continued support, we're very happy to have you part of the Net Nine Nine family!
We're very thankful she did assist swiftly and professionally.
Thank you so much for your understanding and continued support, we're very happy to have you part of the Net Nine Nine family!
Net Nine Nine's reply08 May 2023, 09:14
Official
Thank you so much for sharing your experience you did have with Buhlebenkosi, it is really appreciated.
We're very thankful she did assist swiftly and professionally.
Thank you so much for your understanding and continued support, we're very happy to have you part of the Net Nine Nine family!
We're very thankful she did assist swiftly and professionally.
Thank you so much for your understanding and continued support, we're very happy to have you part of the Net Nine Nine family!