Totl Incompetency on services provided by net nine nine ''99'' as a service provider

Nett 99 or nine nine the fiber service provider. It is with great exasperation that I express my dissatisfaction with the quality of service I have received.

Details of the Complaint: Service Provider's Name: Nett 99 or nine nine Account Number or Reference: Tebogo Mataboge 1061 Chief Mogale Kagiso 1754 Issues Encountered: Disconnected service despite payment/ awaiting feedback from the Billing department Unreliable Connectivity: Despite promises of high-speed internet, I have been consistently experiencing frequent outages and unreliable connectivity. In fact as in the month of September 2023 (even as a new client I was disconnected more than I was connected (I raised my concerns as to now what will happen to the billing aspect of things. Need I say even To date I haven’t received any clear indication in terms of the way forward etc. In the new month of 1 Oct 2023 at 10:14 am, payment was made accordingly , however the in the wee hours of the morning of the 02 Oct 2023 at 01: 23 , my services were cut regardless , which is absurd if ask me.

Poor Customer Service: My issues were referred to the Billings department after speaking to a lady by the name of Prudence. Let me attest to that fact that, Attempts to resolve these issues with the customer service/Billing team have been met with long waiting times, unhelpful responses, and a lack of resolution. Impact on Me: This subpar service has affected my ability to work from home efficiently, impacting my productivity and causing unnecessary stress. Steps Taken: Customer Service Interactions: I have engaged with the customer service team on mention the number of occasions occasions but without any significant improvement. Communication Channels: I logged Tickets repeatedly and in accordance to their process and even sent direct emails to the support email channels, at some point I had been forced to attach screen shots

Desired Outcome: Immediate Improvement: I urge Nett 99 or nine nine to address the reliability issues promptly and provide a more stable and consistent internet connection. I however expect them to either refund me on days and dates I was not connected ( I believe ) their rate runs around R12.60 per ( considering that I lost a lot of days in the month of September not being connected. Transparent Communication: I expect clear and transparent communication from the service provider regarding the steps they are taking to resolve these issues.processes to ensure timely and effective resolution of customer concerns.

It is simply regrettable that this would seem as though us as black people, living in township areas should accept such mediocre , nonsensical behavior from service providers such as yourselves and without any recourse. It is as though we are getting your service for free. I think further to that the thought of knowing that communities in the suburbs are receiving better quality services from you competitors who are also providing options on the platter as service providers. Why do you as nett 99 or nine nine reduce us to only having to speak to our fellow sister/brothers from customer’s services point, even though issues needs escalation to relevant superiority or personnel? Are they in a better position enough not to engage to a paying customer? Or you only engage with paying customers paying at a certain threshold? That is totally unacceptable, utter nonsense if you ask me. I share this post not only to vent my frustration but also to bring attention to the issues faced by other consumers who may be dealing with similar challenges. I encourage fellow community members to share their experiences and insights. Nett 99 nine nine must start taking our communities within the predominately Black townships seriously. They must address these concerns and provide the reliable and high-quality service that customers deserve.

Tebogo Mataboge