This is no experience I will never forget and was traumatising that there are still such people who call themselves agents or consultants .

I have just encountered a real real bad , just spoke to one of your agent Lihle from the billing department and the attitude I received I’m surprised that you have agents who speak in such utter disrespect to your customers. I called round about 18:30 to 19:20 and the guys name is Lihle who dropped my call more than once cause he couldn’t assist me with a payment via Capitec pay and I explained to him that your link does not work and would like to make a payment via Capitec pay on my Capitec app and he refused and started to talk none stop in my ears.

The way he was so disrespectful he didn’t even want to hear one word from me , the call even went on for 7minutes with him talking and insinuating that I’m not listening where else he was the one doing the talking. I than asked him to transfer me to his manager of which he told me that the manager won’t take calls since it’s after hours.

I would appreciate that you pull out the call records from the time given above and a glow up on action taken against him cause he doesn’t know how to listen or talk to customer and I bet I’m not the first and won’t be the last cause I don’t know how you still have such negligent agents in your company.

Thank you.