They don’t care about their customers

An overhead Fiber cable was broken on Sunday which affected my line,I called net99 to send a technician on Sunday around 12:20 they advised I wait between 2-72 hours. On Tuesday I went to their office in Kagiso mall to escalate the issue and I was told my ticket is still open.

The overhead cable was fixed and yet their Huawei ONT still showed a los light….I tested with my own Nokia ONT and it showed that the PON light is active this means that my Fiber line has been restored but the ONT has an issue. I called NETNINENINE and they sent a ref no. While the call center agent told me that my ticket has been open since Sunday ???what kind of services are they giving me because the technician was suppose to fix the line then confirm with the customer if the line has been restored instead of assuming that the lines are fine?and if my ticket is still open till now that can only be because no technician was allocated for me since Sunday . I had to buy an LTE router and sim card on Monday since I’m without service.

I drove to their offices again today and I was advised that between Tuesday and today is not more than 72hours so I am without service.

The lack of internet for the whole week has incurred more costs on data and petrol because I constantly had to go to their offices,I was told to be home because they may come anytime to fix the issue yet till today no one came.