KH
Kelebogile H
1 reviews | Active since May 2024
10 May 2024, 07:42
The worst internet service ever
I have been experiencing intermittent internet since March. I have been calling them complaining almost everyday, but even now my problem has not been solved. This is very frustrating, I have been paying for a ****ty service for 3 months.
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Replies (3)
Net Nine Nine's replyOfficial
10 May 2024, 08:01Hi Kelebogile, we apologize for the inconvenience this may have caused you. Thank you for raising this with us, our team will run an investigation and be in contact with you to ensure that you receive the service we have promised.
Net Nine Nine's reply10 May 2024, 08:01
Official
Hi Kelebogile, we apologize for the inconvenience this may have caused you. Thank you for raising this with us, our team will run an investigation and be in contact with you to ensure that you receive the service we have promised.
Net Nine Nine's replyOfficial
10 May 2024, 08:03Good morning Kelebogile.
We're so sorry to hear that this has been your experience. We've made sure to send this directly to our Support Team and they will be in touch soon to begin investigation into what's gone wrong with your service. Thank you for bringing this to our attention so we can get this sorted out for you.
We're so sorry to hear that this has been your experience. We've made sure to send this directly to our Support Team and they will be in touch soon to begin investigation into what's gone wrong with your service. Thank you for bringing this to our attention so we can get this sorted out for you.
Net Nine Nine's reply10 May 2024, 08:03
Official
Good morning Kelebogile.
We're so sorry to hear that this has been your experience. We've made sure to send this directly to our Support Team and they will be in touch soon to begin investigation into what's gone wrong with your service. Thank you for bringing this to our attention so we can get this sorted out for you.
We're so sorry to hear that this has been your experience. We've made sure to send this directly to our Support Team and they will be in touch soon to begin investigation into what's gone wrong with your service. Thank you for bringing this to our attention so we can get this sorted out for you.
KH
Kelebogile H's updateReviewer Update
13 Jun 2024, 15:55A month later since I wrote this review and my problem has still not been resolved. How many reconfigurations are you guys going to run until you solve this problem? I honestly don’t think you guys have a solution to this, every time I talk to one of your agents I explain the problem but still no solution. Your maintenance guy Caleb, spent many hours swapping the ONT and climbing the pole outside and nothing was fixed, then he disappeared. Should I just cancel the contract?
KH
Kelebogile H's update13 Jun 2024, 15:55
Reviewer Update
A month later since I wrote this review and my problem has still not been resolved. How many reconfigurations are you guys going to run until you solve this problem? I honestly don’t think you guys have a solution to this, every time I talk to one of your agents I explain the problem but still no solution. Your maintenance guy Caleb, spent many hours swapping the ONT and climbing the pole outside and nothing was fixed, then he disappeared. Should I just cancel the contract?