KM
Kgotso M
1 reviews | Active since Sept 2019
17 May 2026, 15:27
THE WORST DECISION I HAVE EVER MADE IN LIFE NET-NINE-NINE
I STAY IN KAGISO EXT 12. I used this internet provider for literally 2 days. The sales team made their incentive. The were so adamant that I choose their service. NOW...Now...now I am on Day 8 (EIGHT) without internet. The office wont help me. I have been traveling to their office on a daily since last week Saturday. They initially said to me it will be sorted 2 to 72 hours. I am on the 192nd HOUR... I AM JUST PLEADING FOR A REFUND AT THIS POINT. The amount I used during this time, the time this inconvenience took out of my personal and work life. AFTER THEY TOOK MY MONEY THEY JUST LEFT THEIR FIBRE CABLE HANGING.
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Net Nine Nine's replyOfficial
18 May 2026, 08:48Hi Kgotso, we sincerely apologise for the frustration and inconvenience caused by the prolonged downtime and the lack of resolution you have experienced. We understand how disruptive this has been to both your personal and work commitments, especially after only recently signing up for the service.
Your concerns regarding the unresolved connectivity issue, repeated visits to the office, and the fibre cable installation have been noted with urgency. We completely understand your disappointment and appreciate you bringing this matter forward.
Please send us your account details and contact number via direct message/email so that we can escalate this matter to the relevant department for urgent investigation and feedback regarding your refund request and service restoration.
We truly regret the experience you’ve had and appreciate your patience during this time.
Net Nine Nine's reply18 May 2026, 08:48
Official
Hi Kgotso, we sincerely apologise for the frustration and inconvenience caused by the prolonged downtime and the lack of resolution you have experienced. We understand how disruptive this has been to both your personal and work commitments, especially after only recently signing up for the service.
Your concerns regarding the unresolved connectivity issue, repeated visits to the office, and the fibre cable installation have been noted with urgency. We completely understand your disappointment and appreciate you bringing this matter forward.
Please send us your account details and contact number via direct message/email so that we can escalate this matter to the relevant department for urgent investigation and feedback regarding your refund request and service restoration.
We truly regret the experience you’ve had and appreciate your patience during this time.