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CP
Caleb P

1 reviews | Active since Aug 2025

29 Aug 2025, 12:48

The new app is taking me out of an otherwise good experience

The WiFi its self is good, the customer service is also pleasant and reliable however the new app is tiresome. Having to re-enter my card details every time is tedious. It’s irritating and annoying.

0
Replies (5)
Net Nine Nine
Net Nine Nine's reply29 Aug 2025, 12:51
Official
Hi Caleb!

Thank you for the review. We’re glad to hear you're enjoying the WiFi and finding our customer service reliable and pleasant! 

As for the app, we hear you loud and clear!  Re-entering card details every time is frustrating and your feedback is exactly what helps us do better. We’re passing this on to our team to look into a smoother solution. Thanks for sticking with us. Better is on the way! 
CP
Caleb P's update01 Sept 2025, 20:49
Reviewer Update
I’m glad that that is sorted but now I’m dealing with WiFi that’s not working. Reposted this on Friday, it got fixed and here we are again. I have to buy data to use my phone whilst I have WiFi and it’s paid for
Net Nine Nine
Net Nine Nine's reply02 Sept 2025, 07:55
Official
Good morning Caleb.

Thank you for notifying us, we will check your line and ensure that your connection is restored at the soonest.
CP
Caleb P's update02 Sept 2025, 08:17
Reviewer Update
Got a call from an agent. Thank you
Net Nine Nine
Net Nine Nine's reply02 Sept 2025, 08:18
Official
We are always ready to assist!