The installation part went well but there was little to no communication prior to the installation we as clients needed to call around to find out what was happening

Good day Phumla.

We are very sorry for the confusion on the day of your installation. The reason that happened is because typically we don't need to do those kinds of extra steps for a standard installation, so our team only noticed when they got there. Net Nine Nine has a very responsive Support and Billing Team so your after sale service is guaranteed to go well. 

We are sorry for the bumpy start, but we look forward to providing you with the best service possible moving forward.