NN
Neo N
1 reviews | Active since Apr 2023
12 Apr 2023, 21:06
Thapelo Masilo
Thapelo Masilo is solely responsible for me still having an agreement with the company, he has been very supportive, understanding and even stayed in contact during the long weekend which is very commendable. He is a true ambassador for the company ..we are just being let down by the technical support but I'm Hopeful we will win.
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
13 Apr 2023, 07:13Hi there Neo.
Firstly we would like to sincerely apologise for any disturbance caused with the technical support side of things.
Secondly we would like to thank you for sharing your experience with Thapelo Masilo and it is great to hear he did keep you updated and did everything from his side to assist you as best he can. We really appreciate the compliment for him.
We're going to alert our teams right away of this issue to ensure that your trouble does get sorted out as soon as possible, we also do hope that some time in the future we can turn that one star into five.
Firstly we would like to sincerely apologise for any disturbance caused with the technical support side of things.
Secondly we would like to thank you for sharing your experience with Thapelo Masilo and it is great to hear he did keep you updated and did everything from his side to assist you as best he can. We really appreciate the compliment for him.
We're going to alert our teams right away of this issue to ensure that your trouble does get sorted out as soon as possible, we also do hope that some time in the future we can turn that one star into five.
Best regards,
Net Nine Nine's reply13 Apr 2023, 07:13
Official
Hi there Neo.
Firstly we would like to sincerely apologise for any disturbance caused with the technical support side of things.
Secondly we would like to thank you for sharing your experience with Thapelo Masilo and it is great to hear he did keep you updated and did everything from his side to assist you as best he can. We really appreciate the compliment for him.
We're going to alert our teams right away of this issue to ensure that your trouble does get sorted out as soon as possible, we also do hope that some time in the future we can turn that one star into five.
Firstly we would like to sincerely apologise for any disturbance caused with the technical support side of things.
Secondly we would like to thank you for sharing your experience with Thapelo Masilo and it is great to hear he did keep you updated and did everything from his side to assist you as best he can. We really appreciate the compliment for him.
We're going to alert our teams right away of this issue to ensure that your trouble does get sorted out as soon as possible, we also do hope that some time in the future we can turn that one star into five.
Best regards,
NN
Neo N's updateReviewer Update
13 Apr 2023, 07:18Good morning.
Thank you, I will wait for feedback. We have not had access for almost 3 weeks and yet we paid for the service 😒
Thank you, I will wait for feedback. We have not had access for almost 3 weeks and yet we paid for the service 😒
NN
Neo N's update13 Apr 2023, 07:18
Reviewer Update
Good morning.
Thank you, I will wait for feedback. We have not had access for almost 3 weeks and yet we paid for the service 😒
Thank you, I will wait for feedback. We have not had access for almost 3 weeks and yet we paid for the service 😒
Net Nine Nine's replyOfficial
13 Apr 2023, 09:39We are deeply sorry for this trouble and our Quality Assurer (Thapelo Mopailo) and Support team did confirm they've made contact with you.
They ensured us that they will work on this trouble to get your line up and running as we intend it to be.
They ensured us that they will work on this trouble to get your line up and running as we intend it to be.
Best regards,
Net Nine Nine's reply13 Apr 2023, 09:39
Official
We are deeply sorry for this trouble and our Quality Assurer (Thapelo Mopailo) and Support team did confirm they've made contact with you.
They ensured us that they will work on this trouble to get your line up and running as we intend it to be.
They ensured us that they will work on this trouble to get your line up and running as we intend it to be.
Best regards,
NN
Neo N's updateReviewer Update
13 Apr 2023, 16:45Good day.
Yes he did,and I am happy to report that it is working. Thank you to everyone 😀
Yes he did,and I am happy to report that it is working. Thank you to everyone 😀
NN
Neo N's update13 Apr 2023, 16:45
Reviewer Update
Good day.
Yes he did,and I am happy to report that it is working. Thank you to everyone 😀
Yes he did,and I am happy to report that it is working. Thank you to everyone 😀
Net Nine Nine's replyOfficial
13 Apr 2023, 16:53That is so great to hear. We really appreciate you getting back to us and letting us know.
Apologies again for the disruption. You're very welcome, please do not hesitate to reach out to us if you need any assistance again.
Apologies again for the disruption. You're very welcome, please do not hesitate to reach out to us if you need any assistance again.
Best regards,
Net Nine Nine's reply13 Apr 2023, 16:53
Official
That is so great to hear. We really appreciate you getting back to us and letting us know.
Apologies again for the disruption. You're very welcome, please do not hesitate to reach out to us if you need any assistance again.
Apologies again for the disruption. You're very welcome, please do not hesitate to reach out to us if you need any assistance again.
Best regards,