Terrible customer service

More like NET NONE NONE They didn’t debit, I notice mid month when going through my statement but I still had fibre connection, I try to make payment but it says my account is up to date, I figure maybe they’ll double debit month end, 26/03/2024 they cut my connection due to none payment, I go to the app and try to make a payment but it doesn’t allow me, it still says my account is up to date, I call to resolve this (19:43) since their line is active until 21:00 for technical service, I’m kept in front of the Que until the line cuts at 21:00, I was front of the Que for 1 hour 16 minutes. I send a complain on their inbox on Facebook, I get a reply the next day saying someone will call me but no one calls, send another message stating I’m still waiting for the call at 14:00 but no one calls. I get home and call again, I was number 3 for over 25 minutes, only for them to escalate the matter. They are very quick when we buy but drag their feet when it’s time for them to help us. They are useless Really.