SM
Stephen M
1 reviews | Active since Feb 2019
27 Mar 2024, 09:06
Terrible customer service
When you need to register with them they call immediately, but when you support you literally wait on average for min 20min to get assistance. What kind of customer service is this
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
27 Mar 2024, 10:11Stephen, we are truly sorry to hear about that, please know that we understand how frustrating this can be and our dedicated team will thoroughly investigate the matter and do everything we can to assist you.
Net Nine Nine's reply27 Mar 2024, 10:11
Official
Stephen, we are truly sorry to hear about that, please know that we understand how frustrating this can be and our dedicated team will thoroughly investigate the matter and do everything we can to assist you.
SM
Stephen M's updateReviewer Update
27 Mar 2024, 10:13I eventually got through to someone. I was speedily assisted by a gentleman called Kagiso on support team, great service from him.
SM
Stephen M's update27 Mar 2024, 10:13
Reviewer Update
I eventually got through to someone. I was speedily assisted by a gentleman called Kagiso on support team, great service from him.
Net Nine Nine's replyOfficial
27 Mar 2024, 14:01We are thrilled to hear that our team assisted!
Net Nine Nine's reply27 Mar 2024, 14:01
Official
We are thrilled to hear that our team assisted!