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Tshwarelo P
1 reviews | Active since Jun 2026
17 Aug 2026, 15:58
Technician support regarding a red flashing light on the LOS.
Very bad customer service.I have been having an issue with the wifi since Monday morning.I logged in a ticket on Monday,they sent an sms saying they'll send a technician to come fix the problem but no one came.I text them on their platforms but they do not respond.When I call I can't even talk to their support team.
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Replies (3)
Net Nine Nine's replyOfficial
17 Aug 2026, 16:04Hi Tshwarelo, we sincerely apologise for the frustration and inconvenience caused. We understand how disappointing it is to log a ticket and be advised that a technician would assist, only for this not to happen. We have escalated your concerns to our team for further investigation and assistance. Thank you for your patience.
Net Nine Nine's reply17 Aug 2026, 16:04
Official
Hi Tshwarelo, we sincerely apologise for the frustration and inconvenience caused. We understand how disappointing it is to log a ticket and be advised that a technician would assist, only for this not to happen. We have escalated your concerns to our team for further investigation and assistance. Thank you for your patience.
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Tshwarelo P's updateReviewer Update
17 Aug 2026, 16:17You've been saying that since Wednesday.
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Tshwarelo P's update17 Aug 2026, 16:17
Reviewer Update
You've been saying that since Wednesday.
Net Nine Nine's replyOfficial
17 Aug 2026, 16:23 You have every right to be upset after waiting since Wednesday. We acknowledge that repeated assurances without resolution are not acceptable. Your matter has been escalated to our team for urgent attention, and we apologise for the ongoing inconvenience.
Net Nine Nine's reply17 Aug 2026, 16:23
Official
You have every right to be upset after waiting since Wednesday. We acknowledge that repeated assurances without resolution are not acceptable. Your matter has been escalated to our team for urgent attention, and we apologise for the ongoing inconvenience.